Support L2
hace 3 meses
El Proveedor de Servicios de Alcance del Trabajo deberá realizar las siguientes tareas dentro del alcance en todos los Sitios Dedicados y de Despacho enumerados:
- Proporcionar técnicos de servicios de soporte al usuario que dominen el idioma local y el inglés actuarán como un único punto de contacto para los ejecutivos en la oficina o mientras viajan a través de los sitios de los clientes;
- Coordinar con el Servicio de Atención al Cliente, el UXCC del Cliente y el equipo de Infraestructura/Aplicación de Nível 2 y Nível 3 según sea necesario;
- Coordinar los esfuerzos con los proveedores de servicios y mantenimiento de terceros según sea necesario para mantener los dispositivos y el software EUC (controladores, aplicaciones, etcétera del sistema operativo) en buen estado de funcionamiento;
- Coordinación de proveedores para la reparación de interrupciones de servicio;
- Solución de problemas básicos de LAN, WAN Y WLAN;
- Gestión de nível 1 de cableado/servicios de voz y datos;
- Revisión rutinaria de las instalaciones de la sala de servidores y servicios comunes como salas de reuniones, salas de VC e instalaciones de conferencias;
- Reemplazos del ciclo de vida e imágenes de PC;
- Coordinación con el socio/proveedor de PCaaS del cliente
- Gestión de activos, conciliación y coordinación de la enajenación;
- Preparación de las instalaciones para reuniones / eventos;
- Proporcionar soporte in situ para eventos externos para configurar y probar equipos, proporcionar acceso WAN/LAN y dar soporte a los usuarios finales durante el evento (Ejemplos: Actualizaciones del cliente).
- Proceso de incorporación y desvinculación de usuarios finales;
- Coordinación de proyectos y apoyo a la implementación, según sea necesario;
- Informes mensuales/semanales al cliente, gestión de servicios de TI y gobernanza;
- Coordinar con el Usuario Final u otro personal del sitio para programar soporte técnico en las ubicaciones del cliente en respuesta a un Incidente o Solicitud de Servicio escalado (Sitios Dedicados);
- Coordinar con el cliente UXCC para programar soporte técnico en las ubicaciones del cliente en respuesta a un incidente escalado o una solicitud de servicio (sitios de despacho)
Idioma**:Inglés**
- Horario_**_: _**De lunes a viernes - 07am - 6pm**
Nombre del sitio Dirección**:Carlos Pellegrini Buenos Aires - ARGENTINA
-
L2 Technical Support Specialist
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoUnlock Your Potential as a Technical Support SpecialistWe are seeking a skilled Java developer to join our team as a Technical Support Specialist. As a key member of our team, you will be responsible for providing L2 support to customers, diagnosing and resolving complex technical issues.Key Responsibilities:Provide L2 support to customers, diagnosing and...
-
L2 Technical Support Specialist
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoUnlock Your Potential as a Technical Support SpecialistAre you a skilled Java developer with a passion for problem-solving and customer support? We're looking for a talented individual to join our team as a Technical Support Specialist, specializing in derivatives and capital markets risk management.Key Responsibilities:Provide L2 support to customers,...
-
▷ Aplica ya: L2 Merchant Support Analyst
hace 3 semanas
Buenos Aires, Argentina PayRetailers Arg S.R.L. A tiempo completoAt PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America & África. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on...
-
Network Engineer
hace 3 semanas
Buenos Aires, Argentina NTT DATA A tiempo completoGrow Your Career with NTT DATAThe Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring...
-
L2 Technical Support Consultant
hace 3 meses
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the world of tech? Are you a skilled Java developer with a passion for problem-solving and customer support? Join our team as an L2 Technical Support Consultant at project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First...
-
L1 / L2 Technical Support Consultant (Argentina)
hace 5 meses
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user...
-
L1 / L2 Technical Support Consultant (Argentina)
hace 3 meses
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user...
-
Senior Engineer L2
hace 1 semana
Buenos Aires, Argentina NTT DATA A tiempo completoGrow Your Career with NTT DATAThe Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the...
-
On-site Technical Support L2
hace 5 meses
Buenos Aires, Argentina STEFANINI LATAM A tiempo completo¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! ¡On-Site Technical Support L2! ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones! **Responsabilidades y...
-
Senior Network Security Engineer
hace 4 días
Buenos Aires, Argentina NTT DATA A tiempo completoGrow Your Career with NTT DATAThe Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring...
-
On-site Technical Support L2
hace 2 meses
Vicente López, Buenos Aires, Argentina STEFANINI LATAM A tiempo completo¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! ¡On-Site Technical Support L2! ¿Por qué te elegiremos? ¡Porque los desafíos que asumirás reflejan tus ambiciones! **Responsabilidades y...
-
Network Support
hace 3 meses
Buenos Aires, Argentina Tech Domain A tiempo completoWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
Technical Support Specialist
hace 1 mes
Buenos Aires, Argentina SupportYourApp A tiempo completoUnlock Your Potential as an L2 Technical Support ConsultantAre you a skilled Java developer passionate about problem-solving and customer support? Do you want to work with cutting-edge technology and make a real impact in the derivatives and capital markets risk management industry?We're looking for a talented L2 Technical Support Consultant to join our team...
-
Technical Support Specialist
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoTechnical Support Specialist OpportunityWe are seeking a skilled Java developer to join our team as a Technical Support Specialist. This role involves providing L2 support to customers, diagnosing and resolving complex technical issues, and developing and maintaining backend systems using Java/Spring Boot and MongoDB.Responsibilities:Provide L2 support to...
-
MS Engineer
hace 4 días
Buenos Aires, Argentina NTT DATA A tiempo completoGrow Your Career with NTT DATAThe Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this...
-
(fluent English and Spanish) L2 Technical Support Consultant
hace 4 semanas
Buenos Aires, Argentina SupportYourApp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...
-
IT Support Technician
hace 5 meses
Buenos Aires, Argentina Orchal Ltd A tiempo completoEUC L2 and EUC L3 level are required. Pay: $37,330,000.00 per year
-
Cyber Security
hace 4 días
Buenos Aires, Argentina NTT DATA A tiempo completoGrow Your Career with NTT DATAThe Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this...
-
Accounts Receivable Specialist L2
hace 4 semanas
Buenos Aires, Argentina NTT DATA A tiempo completoAccounts Receivable Specialist L2About the RoleNTT DATA is seeking an experienced Accounts Receivable Specialist L2 to join our team. As an AR Specialist, you will be responsible for leading client collections, customer contract maintenance, and ensuring timely payments.Key ResponsibilitiesCreate monthly and usage-based billings to send to customers for...
-
L2 Technical Support Consultant
hace 2 meses
Buenos Aires, Argentina SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...