Support L2

hace 3 meses


Partido de Pellegrini Buenos Aires, Argentina GSB Solutions A tiempo completo

El Proveedor de Servicios de Alcance del Trabajo deberá realizar las siguientes tareas dentro del alcance en todos los Sitios Dedicados y de Despacho enumerados:

- Proporcionar técnicos de servicios de soporte al usuario que dominen el idioma local y el inglés actuarán como un único punto de contacto para los ejecutivos en la oficina o mientras viajan a través de los sitios de los clientes;
- Coordinar con el Servicio de Atención al Cliente, el UXCC del Cliente y el equipo de Infraestructura/Aplicación de Nível 2 y Nível 3 según sea necesario;
- Coordinar los esfuerzos con los proveedores de servicios y mantenimiento de terceros según sea necesario para mantener los dispositivos y el software EUC (controladores, aplicaciones, etcétera del sistema operativo) en buen estado de funcionamiento;
- Coordinación de proveedores para la reparación de interrupciones de servicio;
- Solución de problemas básicos de LAN, WAN Y WLAN;
- Gestión de nível 1 de cableado/servicios de voz y datos;
- Revisión rutinaria de las instalaciones de la sala de servidores y servicios comunes como salas de reuniones, salas de VC e instalaciones de conferencias;
- Reemplazos del ciclo de vida e imágenes de PC;
- Coordinación con el socio/proveedor de PCaaS del cliente
- Gestión de activos, conciliación y coordinación de la enajenación;
- Preparación de las instalaciones para reuniones / eventos;
- Proporcionar soporte in situ para eventos externos para configurar y probar equipos, proporcionar acceso WAN/LAN y dar soporte a los usuarios finales durante el evento (Ejemplos: Actualizaciones del cliente).
- Proceso de incorporación y desvinculación de usuarios finales;
- Coordinación de proyectos y apoyo a la implementación, según sea necesario;
- Informes mensuales/semanales al cliente, gestión de servicios de TI y gobernanza;
- Coordinar con el Usuario Final u otro personal del sitio para programar soporte técnico en las ubicaciones del cliente en respuesta a un Incidente o Solicitud de Servicio escalado (Sitios Dedicados);
- Coordinar con el cliente UXCC para programar soporte técnico en las ubicaciones del cliente en respuesta a un incidente escalado o una solicitud de servicio (sitios de despacho)

Idioma**:Inglés**
- Horario_**_: _**De lunes a viernes - 07am - 6pm**

Nombre del sitio Dirección**:Carlos Pellegrini Buenos Aires - ARGENTINA



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