Service Desk Analyst I

hace 5 meses

Buenos Aires, Argentina Givaudan A tiempo completo

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Service Desk Analyst I, your future position?**

Reporting to the Workplace Service Center Manager, you will provide functional and technical support in Workplace Services area for Americas region, using Spanish, English and Portuguese to improve the experience of your internal clients.

**In this exciting position you'll work with**:
**Technical Support**
- Be involved in Incident, Problem and Service Request Management.
- Provide workarounds based on Service Level Goals.
- In the case of Problem Management, escalate issue to Service Desk Manager or Senior Service Desk Analyst.
- Propose or recommend IM&T Services modifications to the Service Desk Manager to reduce user impact.
- Refer more complex problems to problem managers or senior level.
- Participate to new IM&T Service testing, deployment and stabilization.
- Maintain and stay current with evolving information technology.

**Communication**
- Clarify tickets logged with requesters and communicate about resolution progress.
- Ensure satisfactory customer service and prompt response times to the requesters.
- Share your support knowledge with peers in the same team and maintain associated documentation.
- Communicate with user community to provide the status of open problems and the changes associated with new solutions.
- Develop good working relationships.

**Information Security**
- Ensure security rules implementation following the policies.

**What we are looking for**:
Are you someone who wants to shape your world? Who excels in being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then join us - and impact your world.

**Your professional profile includes**:

- Bachelor’s degree in Information Technology or related areas (preferred).
- 1+ years of relevant experience in similar positions.
- Advanced English and Portuguese knowledge, both written and spoken.
- General knowledge of IT infrastructure: Lan, WAN, Windows servers, active directory.
- Knowledge of informatics hardware (PC, Printer, scanner, and smartphones).
- Basic Knowledge in SAP system (account, printing).

**Our Benefits**
- Hybrid working model - #LI-Hybrid.
- Annual bonus.
- Medical and dental insurance coverage.
- Career Development Opportunities with access to many virtual learning sessions.
- International working environment.
- Quality of Life program.
- Gym Pass discount.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

  • Service Desk Analyst I

    hace 5 meses

    Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joy! Service Desk Analyst I - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Service Desk Analyst with Swedish

    hace 1 semana

    Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office. Location: Budapest, Hungary Work model: on-siteEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Handle incoming contact from users through phone calls, chat...

  • Service Desk Analyst

    hace 5 meses

    Buenos Aires, Argentina Expereo A tiempo completo

    THE ROLE: The Service Desk Agent is a customer facing role (24x7) and a part of Global Support operations team. across the globe. Service Desk Agent will work in shifts and be tasked with creating Cases for Support and / or Maintenance and pass them on to relevant Support teams [Case Manager (CM) / Senior Case Manager (SCM)] for further investigation and...

  • Implementador Service Desk Ssr

    hace 5 meses

    Buenos Aires, Argentina Web: A tiempo completo

    Descripción del empleo: En **StaffRock IT** nos encontramos sumando a nuestro team un **Implementador Service Desk Ssr **para colaborar con empresa que desbloquea el crecimiento exponencial de las startups B2B SaaS con experiência en IA y una metodología probada. **¿Cuál será tu misión?** Jugarás un papel crucial en la cutomatización,...

  • Service Desk Agent

    hace 1 mes

    Buenos Aires, Argentina Percona A tiempo completo

    Join Our Team as a Service Desk AgentWe are seeking a highly skilled and motivated Service Desk Agent to join our team at Percona. As a Service Desk Agent, you will be the primary point of contact for our staff, providing technical support and assistance with a wide range of issues.Key Responsibilities:Provide first-level technical support for staff,...

  • Service Desk Support Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Percona A tiempo completo

    About the Role We're seeking a skilled Service Desk Support Specialist to join our team at Percona. As a key member of our Service Desk Team, you will be responsible for providing first-level support for technical issues, ensuring our staff has the necessary tools and resources to perform their duties efficiently. Your primary focus will be on handling...

  • Service Desk Agent

    hace 2 meses

    Buenos Aires, Argentina Percona A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Service Desk Agent to join our team at Percona. As a Service Desk Agent, you will be the primary point of contact for our staff, providing technical support and assistance with a wide range of issues.Key ResponsibilitiesProvide first-level technical support for staff, including troubleshooting and...

  • Help Desk

    hace 5 meses

    Capital Federal, Buenos Aires, Argentina FACILITY SERVICE A tiempo completo

    En Facility Service, importante empresa que brinda servicios especializados en soluciones integrales, nos encontramos seleccionando un/a Help Desk para uno de nuestros importantes clientes del rubro tecnológico. ¿Cuáles son los desafíos del puesto? - Seguimiento de tickets y planificación. - Recibir, coordinar y rastrear las solicitudes de servicio -...

  • Help Desk

    hace 1 mes

    Capital Federal, Buenos Aires, Argentina FACILITY SERVICE A tiempo completo

    En Facility Service, importante empresa que brinda servicios especializados en soluciones integrales, nos encontramos seleccionando un/a Help Desk para uno de nuestros importantes clientes del rubro tecnológico. ¿Cuáles son los desafíos del puesto? Seguimiento de tickets. Recibir, coordinar y rastrear las solicitudes de servicio. Proporcionar...

  • Junior Service Desk Specialist

    hace 4 semanas

    Buenos Aires, Argentina Percona A tiempo completo

    Join Our Team as a Service Desk AgentWe are seeking a highly skilled and motivated Service Desk Agent to join our team at Percona. As a Service Desk Agent, you will be the primary point of contact for our staff, providing technical support and assistance with a wide range of issues.Key Responsibilities:Provide first-level support for incidents, service...

  • Team Leader Service Desk

    hace 4 semanas

    Buenos Aires, Argentina Cognizant A tiempo completo

    At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for a...

  • Service Desk

    hace 5 meses

    Capital Federal, Buenos Aires, Argentina Getronics A tiempo completo

    **Propósito del Equipo**: El equipo de Help Desk es el encargado de la gestión de incidencias de los diferentes tipos de inconvenientes que se puedan llegar a presentar dentro del gran universo de aplicaciones del Cliente, como así también la ejecución de tareas proactivas para la conciliación de datos y escalamiento en base a la advertencia de...

  • Service Desk Agent with English

    hace 4 semanas

    Buenos Aires, Argentina Cognizant A tiempo completo

    At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for a...

  • Danish Service Desk Agent

    hace 1 semana

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Finnish Service Desk Agent

    hace 1 semana

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Norwegian Service Desk Agent

    hace 1 semana

    Buenos Aires, Argentina Recruit4Work SL A tiempo completo

    Are you someone who likes to help people with their questions and do you want to experience the Mediterranean life? Then we have the job for you! We are looking for service desk agents who can ensure a friendly and positive customer service experience for the customers. While doing this you can experience the Mediterranean life by living in the beautiful...

  • Managed Services Client Service Desk Operations Coordinator

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina NTT DATA A tiempo completo

    Deliver Exceptional Service with NTT DATAThe Managed Services Client Service Desk Administrator plays a vital role in supporting the smooth operation of the service desk function. This administrative position involves coordinating service requests, assisting the client service desk team, and maintaining accurate documentation and records to ensure efficient...

  • Senior Service Desk Analyst

    hace 6 meses

    Buenos Aires, Argentina Hansen Technologies A tiempo completo

    **About The Role** **About You** You are a highly enthusiastic individual with proven experience working with software development environments or in roles of technical support, technical analyst, Level 2 Application Development/ Support Engineer help desk, project management team, client on-site support, or other customer-facing technical roles. This may...

  • Senior Service Desk Analyst

    hace 5 meses

    Buenos Aires, Argentina Hansen Technologies A tiempo completo

    **About The Role** **About You** You are a highly enthusiastic individual with proven experience working with software development environments or in roles of technical support, technical analyst, Level 2 Application Development/ Support Engineer help desk, project management team, client on-site support, or other customer-facing technical roles. This may...

  • Service Desk Agent

    hace 2 meses

    Buenos Aires, Argentina Cognizant A tiempo completo

    **Service Desk Agent (Portuguese)**: **Position Overview**: Upon joining, you will get trained on practice specific technical skills, allowing you to enhance your core competency skills and grow your career. You will take on challenges to deliver technology innovation, and design and implement solutions impacting our clients’ business and IT...