Customer Success Manager

hace 7 meses

Buenos Aires, Argentina Retargetly A tiempo completo

We are looking for a
** Customer Success Manager** to join our Customer Success team in Argentina
** **reporting to the Team Leader in the region. As a CS at Retargetly, you will make sure our customers take full advantage of our products in order to maximize their campaign metrics. You will make sure our audiences are integrated as key pillars of our customers’ media and marketing strategies. You will also participate in training and educating our customers, as well as distributing related materials.

**Retargetly**
- We are the #1 data platform in Latin America; an AdTech company operating in more than eleven countries, supporting the data needs of consumers across the region. We believe in an open advertising ecosystem that prioritizes privacy and we work together with our teams, 100% remotely, to continue achieving this.
We recently joined Epsilon, the number one global advertising and marketing technology company, to become their right arm in LATAM, leveraging Epsilon's 50 years of extensive history and experience to accelerate our media delivery capabilities and bring additional value to our existing and growing client base.

**We have a challenge for those who**
- Daily follow-up to our customers, proposing audiences and campaign optimizations.
- Act as the first point of contact regarding technical issues and questions, providing product guidance and performing troubleshooting.
- Take ownership of our customers’ problems and collaborate with our sales, product and tech areas to achieve a solution as soon as possible; making sure our high satisfaction standards are maintained.
- Achieve and overachieve our operational and sales goals.
- Identify and report problems, bugs and other errors to our tech team.
- Collaborate with the onboarding process of our new clients.
- Develop cross-selling and up-selling tasks.
- Work as a liaison between sales, tech and product to improve support processes and propose new functionalities.
- Stay up to date with current trends in data-driven marketing, adtech, programmatic, etc. As well as new technologies and offerings from our competitors.

**We consider a perfect match if you have**:

- Demonstrable experience in Programmatic (Strong)
- Experience implementing and optimizing campaigns in DSPs (DV360, MediaMath, Xandr, etc.) (Strong)
- Experience in data-driven marketing or in companies associated with Adtech, Martech, SaaS or Programmatic advertising. (Strong)
- Intermediate English level (Strong)
- Demonstrable experience in the advertising industry.
- Ability to handle multiple clients and projects simultaneously.
- Disposition and proactive approach to learning and adopting new tools, both internal and external.
- Ability to communicate with technical and non-technical users (Plus)
- CRM knowledge (Plus)
- Experience implementing performance campaigns using tools such as Meta and GoogleAds (Plus)

**About Rely**
- We are the number one AdTech company in Latin America. Our technology processes more than 110 billion events per month and transforms them into actionable audiences and insights that are the driving force for targeting, measurement, enrichment and decisions.
- We have customers throughout the region, with teams in Chicago, Mexico City, Buenos Aires, São Paulo, Santiago, Lima and Bogota.
- Our products are used by thousands of marketers from the largest and most important agencies, advertisers and publishers in the digital advertising ecosystem and our technology reaches hundreds of millions of users across the media and brand we work closely with. Most of our clients are the largest companies in LATAM and we help them achieve better results in their campaigns using technology, data and audiences.
- As part of Epsilon, the global leader in advertising and marketing technology, we are committed to helping brands personalize the experiences of millions of people with our cutting-edge technologies, solutions and services.

Learn more about our history here: Retargetly and Epsilon

**We are our Values**
- We live an open and transparent culture, where no one is out of reach. We value proactivity and believe in the ownership of teams.
- We enjoy innovating in different technologies and we work hard and smart in teams to achieve our goals, valuing small victories, as exceptional results are achieved with exceptional teams.

**We offer**:

- Being part of a leading team in an industry in full growth and with great international projection
- Work modality: Hybrid
- Holidays: 14 legal days
- Additional days off: last week of the year + 5 extra days off
- Friday Flex every 15 days
- Additional day off on birthday
- Medical insurance
- Rely Welcome Kit
- Monetary monthly benefit for snacks or other expenses
- Monetary monthly benefit for Internet fee
- Gym program
- Club Retargetly discount platform
- Training and Development Programs
- Language training (English and/or Portuguese)

**Inclusion & Diversity**

What are you waiting for to join the biggest Data

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