Service Manager

hace 2 semanas

Buenos Aires, Argentina Standard Chartered A tiempo completo

**Job***: Institutional Banking

**Primary Location***: Europe & Americas-Argentina-Buenos Aires

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 01/Aug/2023, 11:34:19 AM

**Unposting Date***: Ongoing

**Ready to take the next step in your career with us?**

**Job Summary**:
**Key Responsibilities**:

- Build strong client relationships by providing excellent customer service for resolving trade and cash inquiries in real-time, using a personable and empathetic approach.
- Act as a point of contact for all operational and service issues across the network while upholding responsible and responsive service delivery for a portfolio of selected clients, managing and enhancing their overall experience.
- Develop a client service proposition to support clients' service requirements, identifying opportunities and delivering the Bank's services post-successful mandate of the clients' Correspondent Banking business.
- Provide value creation through client education and service solutions to help them improve their operating efficiency while prioritizing their needs and preferences.
- Ensure optimal service delivery through monitoring of transaction dashboard and proactively reviewing client data, with a focus on attention to detail.
- Train clients to help them achieve superior operational performance, while being encouraging and informative.
- Conduct comprehensive service reviews while considering customer data and/or stated requirements to recommend specific products/services.
- Manage queries from start to resolution following steps outlined on Complaints Processing Guide, through effective and transparent communication.

**Key Competencies**:

- Demonstrated proficiency in providing exceptional customer service and managing client relationships effectively through open communication.
- Excellent problem-solving skills, with the ability to analyze and interpret complex data while using a detail-oriented approach.
- Demonstrated effective communication and interpersonal skills, and is able to communicate with empathy and respect in a diverse work environment..
- Willingness to expand their knowledge of bank regulations, policies and procedures and how to work within those guidelines while advocating for the needs of customers.
- Experience with Correspondent Banking products and solutions would be a plus

**Essential Criteria**:

- High level of English language proficiency

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realize their full potential and make a positive contribution to our organization. This in turn helps us to provide better support to our broad client base.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us

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