Field Service

hace 3 semanas

Buenos Aires, Argentina Prospera A tiempo completo

The Field Service & Training Technician is responsible for supporting dealers, customers, and Valley sales & support staff in regard to questions about installation, troubleshooting, and app/website navigation for the entire Prospera technology hard
- & software portfolio (AgSense, Base Station, Irrigation & Plant insights, ICON, Scheduling, and Water Delivery) sold to new and existing customers. This involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues.

**Relevant locations for this position are: Argentina/ Uruguay/ Chile/ México.

**Requirements**:

- An Associates Degree in Agriculture, Agribusiness, Agronomist, or Agronomic Engineering;
- Two or more years of technical experience in the agricultural industry, preferably within the irrigation and/or Precision Ag segments.
- Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
- Ability to clearly and concisely present information to Company management, Dealers, and customers
- Able to work effectively with a team of peers and superiors
- Ability to fluently speak English, other European language preferred (Spanish)
- Must have excellent written and verbal communication skills.
- Must have a strong technical understanding of electronics and hydraulics.
- Must be comfortable and willing to speak in front of groups.
- Must have the ability and personality to calmly deal with and de-escalate tense situations in the field and on the phone
- Must see things & interventions through to completion
- Professional in appearance and demeanor
- Agricultural background
- Self-starter, able to plan and work independently.

**Responsibilities**:
HARDWARE AND SOFTWARE TECH SUPPORT:

- Responsible for dealer and end-user customer technical support from the office and in the field as necessary
- Includes answering questions from customers regarding equipment installation, service, trouble shooting, website, and App navigation.
- Determine the nature of the call and determine the best path to resolution; either resolve the problem or escalate to Field Service Engineer in HQ
- Program modems and keep and maintain a database of devices
- Assist customer inquiries about products and services during high call volume
- Prepares product and/or service reports by collecting and analyzing call data
- Work and align with Valley Service Manager and LATAM TTM

DEALER TRAINING AND INSTALLATIONS:

- Will provide in field and classroom training to dealer service technicians, Valley Territory Manager and Service staff for installation and troubleshooting of Valley/Prospera technical equipment and software
- In alignment with region and TTM, organization of training schedule to prioritize dealers
- Gather, adapt and develop relevant training materials
- Support the development and implementation of new product/software rollout plans with required user training
- Field Dealer/Grower visits and installations as necessary

OTHERS:

- Some travel out of the office for training, dealer and grower meetings, interactions with Valley service and support, and in field tech support calls as necessary. Estimated 50% travel, within and outside Brazil.
- Work closely with engineering, sales, and customer service staff to ensure prompt and effective resolution of technical issues as they arise
- Assist sales staff on occasion with trade shows, grower meetings, and dealer visits
- Assist Valley marketing with the development of technical documents including install manuals, troubleshooting guides, and ‘quick tip’ videos

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