Field Service Rep
Encontrado en: Talent AR C2 - hace 3 semanas
Flowserve is a world-leading manufacturer and after-sales service provider of comprehensive flow control systems. Guided by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With over 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers around the world, creating products to meet the needs of our customers who are providing energy, clean water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Join a company where people challenge themselves to approach every situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio and unrivaled commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work and commitment. We invite you to put your talents and career in motion at Flowserve.
Role Summary:
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.
Responsibilities:
Order processing and acceptance
Prepare cost estimates minus discounts according to specifications
Schedule orders
Prepare quotations for standard products according to predefined lists
Read and evaluate customer specifications and customer requirement documents
Compile technical and commercial offer documents
Build and maintain strong customer relationships
Support customers during site visits
Process customer complaints
Find, develop and implement technical solutions for special problems
Coordinate with internal and external customers effectively
Establish safe and proper work area and follow all safety requirements
Perform in-house and on-site repairs and service activities
Provide technical support and training as needed
Other duties as assigned
Requirements / Preferred experience:
Strong verbal and written communication skills
Organized and efficient
Proficient in Microsoft Office, including Word
SAP knowledge in SD;MM;PP
Able to work well with a team
Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
Experience serving customers in oil & gas, power, chemical, water and other general industries
Ability to reprioritize daily while still producing deliverables
Willingness to travel as needed to customer sites
BS or BA Degree in relevant field and 5-7 years relevant experience
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