Service Delivery Manager

hace 2 semanas

Buenos Aires, Argentina Tetra Pak A tiempo completo

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

**Job Summary**:
At Tetra Pak we are looking for new Service Delivery Manager who will drive growth, profitability and capabilities in Technical Service business, Customer Management responsibilities for a large segment of the business in the market area and deploy the Technical Services portfolio.

Ensuring the quality of labour service delivery to customers in accordance with the world class industry standards. Secure resource readiness, responsiveness and capability to fulfil the current & future business needs. Drive optimal utilisation, operational cost optimisation and manage maintenance work profitability. Responsible to keep customer centricity in decision making and to ensure high level collaboration with market operations. Manage the customer service operations in efficient manner by liaising and leveraging the cross functional teams.

You will be travelling 75% of your time to our customer sites (Argentina).
You will be based in preferably in Buenos Aires, Argentina.

**What you will do**:
As a Service Delivery Manager, you will:

- Lead the supervision of field force activities to ensure that they are executed to a high standard and in line with agreed procedures, safety standards and regulations, ensuring that all assignments are manned in an efficient and eff ective way to satisfy customers.
- Lead the support to the FSE to resolve issues, making sure the Problem Solving Methodology and Issue Resolution escalation process is consistently followed and applied to ensure rapid and permanent resolution.
- Provide regular and consistent communication to relevant stakeholders, including account teams, on issue status and next steps.
- Serve as Issue Driver, as required.
- Lead the analysis and follow up of Customer Experience Surveys and feedback from account teams in own area of responsibility, drive relevant action plans to improve customer satisfaction.
- Lead the timely and high quality completion of all relevant technical reports from the team in own area ofresponsibility.
- Lead, develop and manage the field force team according to the global HR processes, standards and definitions.
- Participate in creation and lead execution of the competence development and certification plans for the field force in own area of responsibility.
- Participate in market area tactical planning and resourcing process,by providing relevant inputs for capacity and competence development.
- Participate in extended account teams in own area of responsibility to ensure the service delivery meets expectations of account team and customer stakeholders.

**We believe you have**:

- Minimum 05 years experience as Service Engineer (in food industry would be a plus)
- Minimum 05 years of front line experience with customers.
- Team leadership experience preferred.
- Strong technical knowledge of equipments.
- Strong productivity and continuous improvement focus.
- Understanding of maintenance and reliability concepts.
- Profiiciency in english language.

**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements

This job posting expires on** February, 21**.

  • Service Delivery Manager

    Encontrado en: Talent AR C2 - hace 1 semana

    Buenos Aires, Argentina Xelere A tiempo completo

    Descripción del puesto Nos vinculamos con el propósito de cada una de las personas que forman nuestro equipo, el resultado es un excelente lugar donde podes vivir una experiencia de trabajo que hace que todos los dias nos vuelvas a elegir. En Xelere nos encontramos en búsqueda de un Service Delivery Manager | PM con experiencia comprobable...

  • Service Delivery Coordinator

    hace 2 días

    Buenos Aires, Argentina Expereo A tiempo completo

    **Department** - Operations **Location City** - Buenos Aires **What does the role look like?** - WHO WE ARE: Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business'...

  • Delivery Manager

    Encontrado en: beBee S AR - hace 4 semanas

    Buenos Aires, Argentina VISEVEN A tiempo completo

    Responsibilities: Identify key technical objectives and provide solution recommendations while performing business proves and management consulting analysis for Customer​ Manage client project portfolio (budgeting, resources planning, risk management, projects execution, etc.)​ Coordinate resources, onboard project teams and ensure effective completion...

  • Delivery Manager

    hace 4 días

    Buenos Aires, Argentina Viseven A tiempo completo

    **Viseven Group** is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented...

  • Delivery Manager

    hace 4 días

    Buenos Aires, Argentina Viseven A tiempo completo

    **Viseven Group** is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented...

  • Service Manager

    Encontrado en: beBee jobs AR - hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina PROGRES S.A. A tiempo completo

    Progres S.A. is looking to fill a Service Manager role in a multinational company. The main objetive of this role is overseeing and optimazing the delivery of the IT services on the Americas region.Qualifications: Proven and vast experience in IT Service Management. Strong understanding of ITIL framework, especially in the areas of Service Operations. Strong...

  • Service Manager

    Encontrado en: beBee S AR - hace 2 semanas

    Ciudad Autónoma de Buenos Aires (CABA), Argentina PROGRES S.A. A tiempo completo

    Progres S.A. is looking to fill a Service Manager role in a multinational company. The main objetive of this role is overseeing and optimazing the delivery of the IT services on the Americas region. Qualifications:• Proven and vast experience in IT Service Management.• Strong understanding of ITIL framework, especially in the areas of Service...

  • Service Delivery Manager It/jefe de Servicios It

    hace 5 días

    Buenos Aires, Argentina Yel Solutions A tiempo completo

    Somos YEL Solutions, empresa líder en IT Outsourcing Services con operaciones de alcance global. Queremos sumar a nuestro equipo un Service Delivery Manager con sólida experiência en gestión de servicios de Service Desk, Field Support, Access Management y otros. OBJETIVOS DEL PUESTO - Responsable por la entrega de los servicios de acuerdo con lo...

  • Service Delivery Manager It/jefe de Servicios It

    hace 2 días

    Buenos Aires, Argentina Yel Solutions A tiempo completo

    Somos YEL Solutions, empresa líder en IT Outsourcing Services con operaciones de alcance global. Queremos sumar a nuestro equipo un Service Delivery Manager con sólida experiência en gestión de servicios de Service Desk, Field Support, Access Management y otros. OBJETIVOS DEL PUESTO - Responsable por la entrega de los servicios de acuerdo con lo...

  • Delivery Manager

    hace 4 días

    Capital Federal, Buenos Aires, Argentina DaBrein Solutions A tiempo completo

    **Tareas a Realizar**: Gestión de servicios: Encargado de gestionar y supervisar la entrega de servicios de tecnología a los clientes de la empresa. Esto implica asegurar la calidad de los servicios, cumplir con los acuerdos de nível de servicio (SLA), gestionar incidentes y problemas, y coordinar resolución de las incidencias. Relación con el cliente:...

  • Digital Service Manager Operaciones

    hace 2 días

    Buenos Aires, Argentina STEFANINI LATAM A tiempo completo

    Estamos en búsqueda de un profesional altamente calificado para ocupar el puesto de Service Delivery Manager en de garantizar la entrega eficiente de nuestros servicios, gestionar relaciones con clientes, producir informes mensuales detallados y supervisar escalonamientos por parte del cliente. **Responsabilidades y atribuciones** - Supervisar la...

  • HR Service Delivery Jr Analyst

    hace 1 semana

    Buenos Aires, Argentina Sony Electronics A tiempo completo

    We look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let's talk. HR Service Delivery Jr Analyst The HR SD Analyst provides...

  • Senior Delivery Manager

    hace 7 días

    Buenos Aires, Argentina LatamCent A tiempo completo

    SourceFuse is looking for an experienced Senior Delivery Manager to join our team for our cloud based.NET modernization practice. - Work Experience: 6+ years - Industry: IT Services - Job Type: FULL TIME - City: Remote in Latin America - Native Level English The incumbent shall be responsible for reviewing the client's needs and planning and coordinating...

  • Digital Service Manager Operaciones

    Encontrado en: Talent AR C2 - hace 1 semana

    Buenos Aires, Argentina Stefanini A tiempo completo

    JOB DESCRIPTION Estamos en búsqueda de un profesional altamente calificado para ocupar el puesto de Service Delivery Manager en nuestra empresa, con experiencia comprobada en ciberseguridad, ISO 27001 y NIST. El candidato ideal será responsable de garantizar la entrega eficiente de nuestros servicios, gestionar relaciones con clientes, producir...

  • Service Manager

    hace 7 días

    Buenos Aires, Argentina Web: A tiempo completo

    Descripción del empleo: Buscamos **Service Manager** para empresa líder en Latinoamérica sobre seguridad de la información. ¡Contratación directa y en modalidad de relación de dependencia con nuestro cliente! Posición fulltime. De lunes a viernes de 9am a 18hs. Modalidad híbrida. Visita a las oficinas en Microcentro, CABA. Dos...

  • Loyalty Strategy and Planning Manager

    hace 5 días

    Buenos Aires, Argentina Delivery Hero A tiempo completo

    About the opportunity Tenemos una oportunidad para vos, estamos buscando **Loyalty Strategy and Planning Manager **en el equipo **regional de Operaciones**. - Liderar la estrategia del programa de suscripción en los diferentes mercados: estrategia de pricing, MOV, target de usuarios, estrategia de adoption, estructura de Incentivos. - Proponer y liderar la...

  • Facility Manager

    hace 4 días

    Capital Federal, Buenos Aires, Argentina Facility Service A tiempo completo

    Capital Federal- agosto 17, 2023- Administración, Contabilidad y Finanzas**Full-time** **Facility Service** Importante empresa que brinda servicios de limpieza profesional y mantenimiento edilicio e industrial, se encuentra seleccionando un/a Facility Manager. ¿Cuál será el desafío del puesto? Gestionar de forma integral la conservación y mejora...

  • Facility Manager

    hace 19 horas

    Buenos Aires, Argentina FACILITY SERVICE A tiempo completo

    En Facility Service, empresa de servicios de limpieza profesional y mantenimiento edilicio e industrial nos encontramos seleccionando un/a Facility Manager para uno de nuestros importantes clientes ubicado en Martínez (Zona Norte, Buenos Aires) ¿Cuál será el desafío del puesto? - Gestionar de forma integral la conservación y mejora continua de la...

  • Service Delivery Coordinator

    Encontrado en: Talent AR C2 - hace 1 semana

    Buenos Aires, Argentina Logicalis A tiempo completo

    Job Description #WeAreHiring en Logicalis Argentina ¿Querés ser parte de nuestro equipo de #ArchitectsOfChange? Somos arquitectos del cambio. Ayudamos a las organizaciones a tener éxito en el mundo digital.  Como proveedor global de servicios tecnológicos ofrecemos servicios gestionados digitales de nueva generación, para proporcionar a...

  • Service Operations Manager

    Encontrado en: Talent AR C2 - hace 1 semana

    Buenos Aires, Argentina Siemens Energy A tiempo completo

    Service Operations Manager About the Role Location Argentina Buenos Aires Buenos Aires Remote vs. Office Office/Site only Company Siemens Energy Organization Gas Services Business Unit Service Latin America Full / Part time Full-time Experience Level Experienced Professional En Siemens Energy es nuestra gente y su pasión por la innovación...