Customer Care Center Executive Offset
hace 2 semanas
The Customer Care Center Executive will be responsible for_:
- Customer order intake and follow up
- Develops and maintains understanding of all products, systems, services, processes within the area of responsibility
- Serves as contact for customers and sales to assure responsiveness (order and delivery related info)
- Researches and obtains resolution of a variety of customer complaints and issues
- Proactively checks required credit approvals (to be obtained from credit department) and acts within established guidelines
- To be successful in this position you will need:_
- Studies in Business Administration, Marketing or Similar
- Minimum 2 years working in Customer Service
- English Advanced to Intermediate level
- Excel Advanced to Intermediate user
- Good communication and relationship management skills, customer focus.
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