Customer Care Supervisor

hace 2 semanas

Capital Federal Buenos Aires, Argentina Ghidini Rodil A tiempo completo

Assurant Services

Primary Objectives
- To be the front line, direct contact ofclients and customers. Principally, through receiving or placing telephone calls, however, mail, express delivery, fax, and other electronic methods are also possible means of communication.
- To use a computerized system for tracking, information gathering, and/or troubleshooting the items raised by the client/customer.
- Recognize consistent problem areas and report to a higher level for action.
- Seeks to retain account and/or suggest and encourage use of other services and products.
- Depending on area may promote and sell products and/or services and enter or confirm sales.
- Respond on time.
- Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.

MAJOR AREAS OF ACCOUNTABILITY
- Research/resolve loan-level inquiries related to inbound/outbound call activity. More experienced associates will be involved in root cause analysis of more complex inquiries.
- Handle inbound and outbound calls from our customers in hazard insurance, mortgage banking, and property loss. More experienced associates will handle escalated calls.
- Initially works in a single client /functional environment due to limited knowledge and skill set.
- More experienced associates will work in a multi-client or multi-functional environment.

**Requirements**:

- Education: High school diploma/GED

Knowledge and Skills
- Good verbal/written communication skills
- Strong attention to detail
- Strong customer service skills
- Excellent listening skills
- Ability to adapt well to change
- Works well in a team environment and as an individual contributor
- Work well in a fast-paced/high-stress environment
- Ability to think outside of the box to resolve problems
- Ability to multi-task, including call handling, loan level review, and call documentation within required metrics
- Ability to relay accurate and detailed information to various parties via in-bound and out-bound telephone calls

Previous Experience
- Minimum 1 year of customer service or related experience/education
- Preferred experience in insurance, banking, finance, mortgage lending, or related experience

Tipo de trabajo: Permanente

Ciudad: CABA

País: Argentina

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