Customer Service

hace 2 semanas

Buenos Aires, Argentina Colgate-Palmolive A tiempo completo

No Relocation Assistance Offered
156687 - Buenos Aires, Buenos Aires, Argentina

**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

**Resume of the Position**:
The **Customer Engagement Analyst** is responsible for working collaboratively with the client so that they can have healthy inventories, high shelf availability and a high level of service, as well as maintain a close relationship with the client, and in this way way to drive sales through collaborative activities.

**Responsibilities**:

- Make purchase suggestions according to stock availability. Entering and issuing purchase orders from the client's system, coordinating both sides to streamline the logistics cost, the touches on the orders and improving the KPIs of the area.
- Made suggested purchase before SPI, usually two weeks of purchase. Flow coordination, cross docking distributions for all stores and coordination with commercial strategy.
- Supply stores, force merchandise from the customer's CD to stores, when we detect the need and when products to be discontinued have to be liquidated. Entering the client's system and activating.
- Go to the client's offices twice a week, to improve relationships, find opportunities and solve problems more efficiently.
- Checking and monitoring of parameters, minimums, average sales and store stocks. For the correct purchase and distribution of the client. They are also fixed on the client system.
- Coordination of commercial actions, evaluating the possibilities of supplying the promoted references and, if necessary, presenting alternatives.
- Suggest temporary assortment changes according to formats, due to lack of stock, to improve customer supply and indicators."
- Monthly purchase plan, how to distribute it and how to deliver it. To improve indicators and service.
- Weekly improvement meetings.
- Suggested purchases according to stock opportunities and commercial strategy.
- Management and control of information on customer operations
- Planning activities from customer distribution center to stores
- Monitoring and improvement of customer KPIs
- Monthly Storecheck to detect opportunities at points of sale
- Lead actions to solve operational problems
- Participation in all JBP (Joint Business Plan) and T2T of clients
- Search for logistics efficiencies and savings: Backhaul, order assembly analysis, replenishment and picking methods, etc.
- Sales forecast, analysis of customer demand vs our sale and recommends stock adjustments.

**Requirements**:

- Bachelor's Degree in Industrial, Commercial Engineering, Business or related fields.
- Intermediate English level.
- Excel Proficiency.
- 1 year of experience in mass consumption companies in related positions or administration.
- Desirable experience using SAP.
- Desirable experience managing clients.
- Desirable knowledge in DOMO, Power Bi or Data Studio.

**Our Commitment to Sustainability**
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

**Our Commitment to Diversity, Equity & Inclusion**
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

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