Guest Experience Supervisor

hace 3 semanas


Buenos Aires, Argentina Sagan A tiempo completo

Position: Guest Experience Supervisor
Location: Remote (MST Timezone)

Work Schedule: Monday to Friday, 10:00 AM to 07:00 PM (MST)

About Us:

Our company is a rapidly growing premium short-term rental property management company headquartered in Colorado Springs, Colorado. With a commitment to exceptional customer service and a focus on creating memorable guest experiences, we have expanded from 9 to over 160 Airbnb listings in the past two years. We are dedicated to achieving even greater success while maintaining our core values of inclusivity, collaboration, and work-life balance.

Role Overview:

We are seeking a dedicated and skilled Guest Experience Supervisor to lead and support our team of dynamic Communication Agents. As the Supervisor, you will oversee all guest communication and ensure a seamless experience for our guests. This role requires strong leadership skills, exceptional communication abilities, and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Team Leadership: Provide guidance, mentorship, and direction to a team of Communication Agents, ensuring they meet performance goals and deliver top-notch guest services.
  • Guest Communication: Oversee and coordinate all guest interactions, including inquiries, pre-stay questions, problem-solving during stays, and maintaining a high standard of friendly, polite, and professional communication.
  • Software Utilization: Ensure the team effectively utilizes various software tools, including Slack, Notion, Operto Teams, Brivo, Arlo, StayFi, Akia, and Minut, for managing reservations, communication, and property maintenance.
  • Property Management: Assist with coordinating maintenance and maintaining clear communications across all areas of business.
  • Continuous Improvement: Collaborate with the team to implement new short-term rental software, procedures, and systems, ensuring that Renjoy remains at the forefront of the industry.
  • Active Monitoring: Stay actively engaged with guest communication by responding to messages when necessary. Maintain constant vigilance in monitoring messages to guarantee the quality of responses aligns with our high standards.
  • Scheduling: Create and manage team schedules to ensure adequate coverage during peak hours and special events. Handle shift assignments and hiring communication agents when needed.
  • Adaptability: Flexibility to adapt to changing customer needs and business requirements.

Requirements:

  • Strong Leadership Skills: Ability to motivate and manage a team effectively.
  • Excellent Communication: Outstanding verbal and written communication skills to interact effectively with customers and team members.
  • Problem-Solving Abilities: Ability to resolve customer complaints and issues effectively, often involving complex problem-solving.
  • Organizational Skills: Strong organizational skills with attention to detail.
  • Supervisory Experience: At least 2-3 years of supervisory or team lead experience is required.
  • Customer Service Experience: Prior experience in a customer service or support role is preferred.

Nice-to-Haves:

  • Experience with property management software, particularly Guesty.
  • Availability for a flexible schedule to assist with 24/7 guest communication coverage.
  • Interest in the short-term rental industry.

What We Offer:

  • Competitive and consistent pay, with the opportunity for growth.
  • A stimulating and collaborative work environment.
  • Opportunities for career advancement and professional development within the company.

If you are a dynamic leader passionate about exceptional customer service and ready to lead a dedicated team, we encourage you to apply for the position of Guest Experience Supervisor. Join our ambitious and growing team and explore opportunities for career advancement within the company.



  • Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    **Número de Empleo** 23122416 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del...


  • Buenos Aires, Argentina Marriott International, Inc A tiempo completo

    **Número de Empleo** 23050643 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Sheraton Buenos Aires Hotel & Convention Center, San Martin 1225/1275, Buenos Aires, Buenos Aires, Argentina VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del...


  • Buenos Aires, Argentina Hilton A tiempo completo

    Housekeeping Floor Supervisor Housekeeping Floor Supervisor **What will I be doing?** As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards: - Allocate work duties to...

  • Security Supervisor

    hace 3 semanas


    Buenos Aires, Argentina Hilton A tiempo completo

    A Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others. What will I be doing?As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members and...

  • Security Supervisor

    hace 2 semanas


    Buenos Aires, Argentina Hilton A tiempo completo

    A Security Supervisor keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others. What will I be doing?As a Security Supervisor, you are responsible for the safety and security of all Guests, Team Members and...


  • Capital Federal, Buenos Aires, Argentina Mercado Libre A tiempo completo

    En Mercado Libre estamos democratizando el comercio, el dinero y los pagos en América Latina. En Mercado Envíos administramos el inventario de quienes venden en nuestra plataforma y entregamos los productos a quienes compran, mejorando su experiência. En un mundo en constante evolución, nuestra capacidad para entregar rápidamente los productos que se...


  • Buenos Aires, Argentina The Luxury Collection A tiempo completo

    POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their...


  • Buenos Aires, Argentina Hilton A tiempo completo

    A Housekeeping Office Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests. **What will I be doing?** As a Housekeeping Office Coordinator, you are responsible for managing the housekeeping office to deliver an excellent Guest and...

  • Laundry Attendant

    hace 3 semanas


    Buenos Aires, Argentina Hilton A tiempo completo

    A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience. **What will I be doing?** As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an...

  • Guest Service Ambassador

    hace 4 semanas


    Buenos Aires, Argentina JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Health Insurance for you and your direct dependents. Annual Performance Bonus. Virtual platform with certified courses for professional development. Discounts in several categories (Gym, academic institutions, among others) What this job involves We...

  • Manufacturing Supervisor

    hace 1 semana


    Buenos Aires, Argentina International Flavors & Fragrances A tiempo completo

    It’s an exciting time to be part of the IFF family. IFF unites us to form a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. We are currently seeking a Manufacturing Supervisor, Process Departments who will be responsible for the operations management of FF...

  • Bar Waiter/ess

    hace 1 semana


    Buenos Aires, Argentina Hilton A tiempo completo

    Bar Waiter/ess - Full Availability (Disponibilidad Full-Time) A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Waiter/ess (Server), you are responsible for serving guests...

  • Waiter/ess

    hace 5 días


    Buenos Aires, Argentina Hilton A tiempo completo

    Waiter/ess A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to...

  • Waiter/ess

    hace 3 días


    Buenos Aires, Argentina Hilton A tiempo completo

    Waiter/ess A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to...

  • Waiter/ess

    hace 4 semanas


    Buenos Aires, Argentina Hilton A tiempo completo

    A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an...


  • Buenos Aires, Argentina HireLATAM A tiempo completo

    **Position**: Vacation Rental/Airbnb Customer Support Assistant (100% Remote) We are looking to hire a highly motivated remote worker to be part of a growing vacation rental property management company located in the United States. The position is considered full-time at 40 hours a week. **Responsibilities**: - Resolve guest inquiries and resolve them in...

  • Lifeguard (Temporada '24)

    hace 4 semanas


    Buenos Aires, Argentina Hilton A tiempo completo

    Lifeguard (Temporada '24) A Lifeguard is responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience while ensuing swimmers are adhering to pool rules and regulations. **What will I be doing?** As a Lifeguard, you are responsible for supervising and ensuring the safety of swimmers to deliver an...

  • Lifeguard (Temporada '24)

    hace 4 semanas


    Buenos Aires, Argentina Hilton A tiempo completo

    A Lifeguard is responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience while ensuing swimmers are adhering to pool rules and regulations. **What will I be doing?** As a Lifeguard, you are responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member...

  • Script Supervisor

    hace 3 días


    Buenos Aires, Argentina Paper Street Media A tiempo completo

    **Who we are - **We are web-based video-on-demand networks with a focus on adult entertainment, based out of Downtown Miami.** **We are a group of creative souls with diverse backgrounds. If you are also a true believer of work hard & play hard, this is the place to be. At PSM, you will enjoy a fun & casual environment, team-building retreats, startup...

  • Claims Supervisor

    hace 5 días


    Buenos Aires, Argentina Aliancers A tiempo completo

    An important insurance company is looking for a Claims Supervisor. Responsabilities Inbound contacts - 70% Receives support requests originating from front line agents, dealers, servicers, and database queues. The CSA I researches customer case history, contacts service providers and/or internal departments for assistance if necessary and...