Director, Facilities and Services

hace 2 semanas

Capital Federal Buenos Aires, Argentina Athena PH A tiempo completo

Job Description

Role Overview

As the Director of Facilities and Office Services, you will lead and oversee facilities operations across our global sites, including offices in Nairobi, Manila, Cebu City, Medellin, Guatemala City, and San Francisco. You will be responsible for strategically managing both temporary and permanent facilities and play a key role in the build-out process for new sites. This role requires overseeing all aspects of our facilities, from building maintenance and safety protocols to office services, ensuring they meet the highest functionality, efficiency, and quality standards. Additionally, you will oversee leased accommodations for trainees and manage several regional Managers located in Nairobi, Cebu, Manila, Guatemala City, and Medellin. This position demands a leader with a strategic mindset and a hands-on approach to driving operational excellence across diverse locations.

Duties & Responsibilities

Strategic Responsibilities
- Leadership & Team Development: Provide leadership, mentorship, and resources to a global facilities team, fostering an environment of collaboration and excellence. Support managers to ensure efficient, consistent operations across all sites.
- Global Facility Strategy: Develop and implement a cohesive strategy for global facilities management, ensuring alignment with the company’s growth and operational needs.
- Project Oversight: Direct the build-out process for new sites, overseeing timelines, budgets, and quality standards to ensure successful, timely project completions.
- Cross-functional Collaboration: Work closely with stakeholders across regions to support evolving business needs, enhance productivity, and align facilities with organizational goals.
- Sustainability Initiatives: Integrate sustainable practices and energy efficiency measures into facilities management to reduce environmental impact.

Operational Responsibilities
- Facilities Oversight: Ensure optimal operation and maintenance of all office locations, overseeing both hard and soft facilities services. Manage safety, security, and compliance protocols, adapting to local regulations and best practices.
- Vendor & Contract Management: Develop and maintain relationships with property management, service vendors, and local authorities to support efficient operations across all regions.
- Accommodation Oversight: Manage leased trainee accommodations to ensure they consistently meet company standards, providing a safe, welcoming, and high-quality environment that upholds exceptional hospitality for all trainees.
- Safety & Compliance: Establish global standards for safety, security, and compliance, ensuring consistent implementation across all locations.
- Budget Management: Develop and manage the facilities budget, allocating resources effectively across regions to support current and future facilities needs.

Logistics and Facilities Management
- Supervise swag storage, and distribution of employee resources (e.g., IDs, handbooks), and ensure compliance with office space inspections and other regulatory requirements.
- Manage office supply tracking and restocking to ensure smooth operations in physical office locations

Skills & Competencies
- Communication Skills: Exceptional verbal and written communication abilities, with the capability to interact effectively with international teams and stakeholders.
- Technical Proficiency: Strong understanding of facilities management, including hard and soft services, technical maintenance, and equipment lifecycle management.
- Global Perspective: Ability to navigate diverse cultural environments and adapt to varying local requirements across regions.
- Project Management: Demonstrated success in managing large-scale projects, especially in the context of site build-outs and complex multi-site operations.
- Problem-Solving & Critical Thinking: Skilled in assessing complex situations, troubleshooting effectively, and implementing practical solutions.
- Customer Service Orientation: Dedicated to delivering high-quality service and creating a positive experience for all site users


Relevant Experience Required
- Facilities Management Experience: Minimum of 8+ years of hands-on experience in facilities management, with a strong focus on managing multi-site or global operations. This includes a proven record of handling both hard (e.g., building maintenance, technical equipment) and soft (e.g., cleaning, office services) facilities services.
- Leadership Experience: At least 5 years in a senior management role, where the individual has led cross-functional and multicultural teams. This experience should showcase the ability to manage teams across various locations effectively.
- Project Management Expertise: Demonstrated experience managing large-scale projects, specifically build-outs or renovations, ideally across different international settings, showcasing an understanding of the unique challenges associated with multi-country facilities proje

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