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Service Assistant
hace 3 semanas
The Service Assistant reports to the Service Director, and he/she acts in close contact with the
responsible Service Area Manager and the RSP / SA within this area.
His/her task is to provide technical and administrative back-office support to guarantee that all processes which focus on improving the
product and service quality are fulfilled.
TASKS:
- Handling of “Service Call” tickets. Analyse and answer requests.
- Process installations, warranties, and goodwill tickets (Service Call / SAP / Invoicing)
- Follow up Customer satisfaction survey execution and results.
- Support to products homologation and certification processes.
- Spare parts definition and management.
- Answering first contacts regarding technical service.
- Support at exhibitions and trade fairs.
- Keeping Rational Technical Service KPI updated
- Cooperate in the schedule and execution of technical trainings
- Train administrative staff of our Service partners
- Management of service tools and platforms Jira, SalesForce, Service Call, Portal, SAP, etc.)>
Nos orientamos a Estudiantes avanzados o graduados de las Carreras de Ingenieria, con experiência de 1-2 anos en tareas técnicas y/o administrativas.
- Has diplomatic skills, is patient and has always an open ear for the customer's complaints and
questions
- Proactive, enthusiastic, open minded and customer-oriented
- Accountable and self-managed
- Decision maker within the company philosophies
- Self-confidence and persuasiveness
- Very good IT-abilities (MS Office; SAP, Data management))
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