Product Support Engineer
hace 2 días
**CookUnity is the first chef-to-you marketplace connecting the country's most talented chefs with eaters (consumers). We're changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining experience.**
CookUnity is home to more than 100 of NYC, LA, Austin, Chicago, Atlanta, Seattle and Miami's most inspired and innovative chefs. Through a weekly subscription, eaters can select from a diverse, ever-changing menu of hundreds of hand-crafted meals. Our chefs create dishes that cater to a wide variety of palates and dietary preferences, so the best part of dining out can be enjoyed by everyone.
Delivering more than 1M meals per month and growing 3x YoY, CookUnity is also helping improve the livelihood of working chefs, tripling their income, enabling the growth of their own teams and personal brands. And believing that healthy food fuels stronger communities, CookUnity partners with Food Bank For New York City, the city's major hunger-relief organization, working to end food insecurity across all five boroughs.
**What we're looking for**:
- We are looking for a Product Support Engineer with solid analytical and problem-solving skills, capable of communicating effectively with tech and business areas, along having a basic-mid level of technical background to run basic queries.**The Role**:
The Product Support Engineer owns the tracking of any incident that may impact our systems, by collaborating with the Customer Support team and the Engineering team.
The main tasks of this role are to consolidate, organize, categorize, detect important issues, and generate detailed reports.
You'll be reporting directly to our Product Support Manager and you will participate together in the definition of OKRs, constant improvements, and help with the expansion of the team as our operation keeps doing so nationwide.
This is a full-time hire.
**Responsibilities**:
- Administrate the Product Support Backlog.
- Keep the CX, Tech, and Business teams up-to-date.
- Quick-solve issues.
- Gather relevant info to help the problem-solving of incidents by the Tech team.
- Check our monitoring tools and react to alerts.
- Build detailed reports.
- Do the initial research of new incidents and categorize them.
- Availability for the on-call rotation.
**Qualifications**:
- You have 5-8 years of experience as a product support analyst, business analyst, functional analyst, or related field.
- Have strong analytical skills.
- You are a problem-solver and a DO-er.
- You are familiar with Agile Methodologies, and you know how to write detailed user stories.
- Be able to run basic SQL queries.
- Knowledge of an API tool like Postman and being able to perform basic tests with it.
**Benefits**:
Get paid in USD, Crypto, Euro, ARS. Whatever your choice We use Deel to make things easier for you
Work remotely: design the life that you want.
- Enjoy 15 days of vacation each year from start date.
16 fully paid Argentinean holidays.
Get a MacBookAir (upgraded version).
Wellness benefit: Gympass subscription, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from
Family leave: 12 weeks for primary caregiver and 4 weeks for secondary caregiver, fully paid.
Compassionate Leave: 3-5 days each time the need arises.
Personalized English coach
- CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability._
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