Product Support Analyst

hace 3 semanas


Buenos Aires, Argentina AppDirect A tiempo completo

**About AppDirect**

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

**About You**

As a Technical Product Support Engineer, you are an experienced and detail-oriented person capable of integrating product knowledge, research, and testing to answer complex questions about product behavior and provide end-to-end solutions to permanently fix the issue.

You will assist customer teams and other team members in understanding how customers can achieve desired outcomes using the product as it exists today.

The output of your efforts could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end-to-end coding solutions for the issue reported.

The role sits in the Provider Services org rolling up to the Director of Customer Support of AppDirect and will work closely with product managers, engineers and customer account managers. This is a great role for someone looking to progress into a Technical support engineering, sales engineering, or product manager role.

**What you'll do and how you'll have an impact**
- Oversee resolution of technical issues coming from channel partners and ISVs, including high-urgency issues requiring Engineering assistance.
- Fix and deliver the customer issues that need development efforts.
- Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues.
- Maintain detailed documentation ranging from Knowledge Base articles to live to log incidents for post-mortems.
- Work closely with Account Managers and Technical Account Managers on training and oversight for resolution of channel technical support requests.
- Ensure SLA obligations with channel partners are observed and met by other team members; escalate as necessary using judgment and discretion.
- Assist channels in optimizing their own support infrastructures by providing documentation, training materials, and training sessions.
- Work closely with internal teams to stay up to date on product features, changes, and issues.

**What we're looking for**
- 3 - 5 years of experience in Technical support engineering and 1 - 3 years of experience in a SaaS company in software development/support engineering.
- Excellent database query and management skills (SQL, Sequel Pro, MySQL) and knowledge of log analysis management tools such as Splunk and DataDog.
- Experience with the support or testing of APIs (Postman tool) and REST tools.
- Understanding of Java, JavaScript, XML, JSON, Web services (REST), and file systems. Familiarity of JIRA, Zendesk will be added an advantage.
- Solid, process-oriented skills for troubleshooting, problem-solving, and problem resolution.
- Overseeing Incident, Problem, Change and Knowledge management processes.
- Experience in the Agile working methodology with strong customer focus and experience working with cross-functional/ cross-department teams.
- B.E. / B. Tech. / master's degree in computer science or equivalent.



  • Buenos Aires, Argentina Jampp A tiempo completo

    We are looking for an outstanding **Product Support Analyst** to join our new **Product Support team**. The Product Support team is responsible for addressing our direct customers' and internal stakeholders' requests as well as providing valuable feedback to our Product & Tech teams. As a **Product Support Analyst**, you will have the opportunity to **work...

  • Product Support Analyst

    hace 3 semanas


    Capital Federal, Buenos Aires, Argentina Navent A tiempo completo

    Nuestro equipo de Soporte y Producto está creciendo! Product Support Analyst te estamos buscando ¿Qué harás como Product Support Analyst en Navent? Vas a dar soporte a las áreas de Atención al Cliente e integradores en la atención de incidencias relacionadas con errores o problemas con el funcionamiento de las plataformas de la compañía. Serás...


  • Buenos Aires, Argentina Raet Argentina S.A A tiempo completo

    **Functional Support Analyst** **¡Sumate a nuestro equipo!** Somos Grupo Calipso, empresa que integra Visma, multinacional líder en desarrollo de software con presencia en más de 25 países, casa matriz en Noruega, más de 12.000 empleados en todo el mundo, y más de 2.000 clientes en latinoamérica. Somos una corporación internacional que desarrolla...


  • Buenos Aires, Argentina ESET, LLC A tiempo completo

    The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...


  • Buenos Aires, Argentina CookUnity A tiempo completo

    CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of...

  • Product Support Engineer

    hace 2 semanas


    Buenos Aires, Argentina CookUnity A tiempo completo

    **CookUnity is the first chef-to-you marketplace connecting the country's most talented chefs with eaters (consumers). We're changing meal delivery by bringing small-batch, restaurant-quality meals to eaters across the country. Every week, a diverse collective of all-star chefs craft their signature, ready-to-eat dishes for an elevated at-home dining...


  • Capital Federal, Buenos Aires, Argentina Grupo QuintoAndar A tiempo completo

    ¡Seguimos creciendo! Hoy nos encontramos en la búsqueda de una persona que ocupe el rol de ✨ Product Support Analyst JR ✨ El objetivo principal de la posición es atender los reportes de errores en las plataformas de clasificados a nível regional, verificando la condición de error, documentándola y generando un reporte de error a los diferentes...


  • Capital Federal, Buenos Aires, Argentina Navent A tiempo completo

    ¡En Navent, continuamos creciendo! Hoy, nuestro equipo de Soporte de Producto se encuentra en la búsqueda de una persona para cubrir el rol de Product Support Analyst Te contamos los principales desafíos de la posición: Atender los casos de posibles errores en nuestros portales, reportados por el equipo de Atención al Cliente e integrantes de la...


  • Capital Federal, Buenos Aires, Argentina Navent Argentina A tiempo completo

    ¡En Navent, continuamos creciendo! Hoy, nuestro equipo de Soporte de Producto se encuentra en la búsqueda de una persona para cubrir el rol de Product Support Analyst SSR Te contamos los principales desafíos de la posición: Atender los casos de posibles errores en nuestros portales, reportados por el equipo de Atención al Cliente e integrantes de la...

  • Product Analyst

    hace 3 semanas


    Buenos Aires, Argentina Jampp A tiempo completo

    On the day to day, the **Product Analyst** will be working alongside Account Managers and Data Analysts to maximize results for our global customers. You will own specific projects that range from identifying and diagnosing global programmatic campaign issues to designing processes that improve efficiency. Your solutions and learnings will be passed on to...

  • Product Analyst

    hace 1 semana


    Buenos Aires, Argentina Akuaro Work SLU A tiempo completo

    Uno de nuestros Partners de Argentina, una empresa Fintech, está en la búsqueda de sumar a su equipo un **Product Analyst** de tarjetas de crédito: **Los skills necesarios para el rol**: - Experiência previa al menos 2 años en un rol de Product Analyst - Profesional de carreras de ingeniería, sistemas, afines - Experiência en rubros bancarias,...


  • Buenos Aires, Argentina UpGuard A tiempo completo

    **Who are we?** UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...


  • Buenos Aires, Argentina AppDirect A tiempo completo

    **About AppDirect** Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one...


  • Buenos Aires, Argentina AP Recruiters A tiempo completo

    FRFS Production Support Analyst - DevOps/Cloud Remote Expected Contract Length: 12 months with possibility of extension About Our Client: Our client is a prestigious financial services organization that delivers cutting-edge payment solutions to financial institutions nationwide. They operate as an integrated organization focused on technology innovation,...

  • Data Analyst

    hace 7 meses


    Buenos Aires, Argentina Ailet A tiempo completo

    We’re **Ailet**, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances. Ailet is collaborating...

  • C Support Analyst

    hace 3 semanas


    Buenos Aires, Argentina PK A tiempo completo

    Overview: At **Concentrix Catalyst** we are thinkers, designers, makers and builders. Our global team transforms CX at scale, focusing on driving business outcomes for the world's most customer-obsessed companies. We are actively looking for a **C Support Analyst **to join our team as a full-time employee in Argentina. **Responsabilidades**: - Work...

  • Product Analyst

    hace 1 semana


    Buenos Aires, Argentina Astropay A tiempo completo

    **We are looking for a** Product Analyst - Crypto t**o join our team!** **AstroPay** is the global Digital Wallet of choice for Millions of users who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of...

  • Product Analyst

    hace 2 semanas


    Buenos Aires, Argentina WENANCE A tiempo completo

    #SomosWenance, la fintech líder en créditos personales en Argentina, España, Uruguay, México y Perú. Estamos transformando la experiência de las personas con sus finanzas para que puedan tener el control de su dinero mediante procesos ágiles, eficientes y claros. Somos apasionados por la tecnología, nos movemos rápido, co-creamos, nos adaptamos y...

  • Onsite Support Analyst

    hace 18 horas


    Buenos Aires, Argentina SCHLUMBERGER ARGENTINA SA A tiempo completo

    The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. - Provide...


  • Buenos Aires, Argentina PK A tiempo completo

    Overview: At **Concentrix Catalyst**, we help the world’s best brands deliver exceptional experiences, with exceptional outcomes. Our global team transforms CX at scale, focusing on driving business outcomes for the most customer-obsessed companies. We are looking for an **Application Support Analyst **to join our USA team as a full-time employee in...