Application Support Analyst
hace 2 días
Overview:
At
**Concentrix Catalyst**, we help the world’s best brands deliver exceptional experiences, with exceptional outcomes. Our global team transforms CX at scale, focusing on driving business outcomes for the most customer-obsessed companies.
We are looking for an
**Application Support Analyst **to join our USA team as a full-time employee in Argentina.
**Responsabilidades**:
- Ensure all Applications are met and consistently maintained.
- Coordinate with other IT teams and Business customers to accomplish successful resolution of all issues reported to Application Support Team.
- Create and maintain process documents for central Applications Suppor, as needed.
- Application Support role is responsible for integration with other technology systems tied to the corporate office locations, building access, employee and guest health and safety, and access to events.
- Support successful delivery of projects using Agile, dev-ops, and other tools and practices to analyze and deliver predictable and repeatable solutions.
Calificaciones:
**Must Have**:
- Deep understanding of how the systems work, able to perform troubleshooting, respond to assistance requests, and handling technical issues.
- Solid knowledge of Agile, Scrum, and Jira.
- Research, identify and drive improvements to software efficiency.
- Proactively review risk and mitigation.
- Support ticket management.
- Know how to use Gitlab.
- Medium/High English level.
**Plus**:
- Agile Methodology, Scrum, System and Software Configuration, Development.
- Participate in defining domain technical roadmaps with architecture and leadership.
- Understand Structured Query Language (SQL).
- Experience with standard IT hardware and software.
- Experience working with remote teams.
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