Billing Team Lead

hace 3 semanas

Capital Federal Buenos Aires, Argentina Ecolab A tiempo completo

The **Billing** department is responsible for ensuring sales orders and contracted services are billed in a timely and accurate manner. This department’s responsibility includes daily review and resolution of blocked sales orders, processing of documents blocked from posting to accounting, set-up of new list pricing, set-up of campaigns per direction of marketing, and execution of all SOX controls tied to pricing and corrections.

The position of **Lead User - **Team Lead** is to maintain a high level of customer and field satisfaction through proactive communication, execution of customer requirements, timely processing of billing as well as team support and development. The position is given a high level of responsibilities being the first point of contact for issue resolution and overseeing the work within a team portfolio. The Team Lead is expected to embrace the Ecolab culture_, _deliver exceptional customer service and ensure our customers are billed correctly.

**What You Will Do**:

- SME for the migration of new project
- Primary trainer for new team members or new processes for the group
- Develops a deep knowledge of Ecolab’s ERP systems; SAP.
- Participates in Leadership and cross functional projects and meetings
- Team lead for an assigned team portfolio of accounts
- Ensure workload supported by the team is completed in a timely manner
- First point of contact for issue resolution
- Supports associate training, developing training materials and procedures regarding customer account management
- Facilitate new hire assessment reviews
- Demonstrates urgency to resolve escalated issues with associates, Corporate Account Mangers, internal and external customers
- Supports on-going system enhancements
- Oversee the creation of desk top procedures for the team portfolio
- May support EDI rejection/resolution process
- Support development and delivery of training materials for field operation teams
- Supports supervisor with daily team management
- Oversee team metrics for daily activities

**Position Details**:

- Office Location: Puerto Madero, CABA.
- Hybrid position

**Minimum Qualifications**:

- Bachelor’s degree completed or in progress in finance, accounting, business or a related field
- 3+ years of professional work experience within a Billing department or CBC processes
- Proven experience leading work teams
- Proficient Microsoft Office Suite; Excel, Word, Outlook
- Experience in SAP.
- Advanced English
- Experience working with projects and migrations (preferred)

**Preferred Qualifications**:

- 1 year of experience in credit, finance/accounting, customer service or related field
- Experience manipulating data sets and data mergers
- Previous analytical experience with high aptitude for research, analysis, and problem
- solving skills
- Strong organizational and time management skills with ability to manage multiple priorities and meet deadlines
- Proven ability to communicate professionally with customers; both verbal and written
- Must be able to work in a team environment, anticipate needs and meet customer expectations

**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

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