Customer Success Manager

hace 3 días


Buenos Aires, Buenos Aires C.F., Argentina emBlue Marketing Cloud A tiempo completo

¿Cuáles van a ser tus responsabilidades?

  • Asegurar la satisfacción del cliente mediante la adopción de soluciones para que obtengan valor de su inversión en emBlue.
  • Brindar a los clientes las herramientas y conocimientos necesarios para el correcto uso de la plataforma, generando que incrementalmente incorporen más canales y features.
  • Acompañar a los clientes y guiarlos para la integración de la plataforma con los distintos sistemas del ecosistema del cliente (CRM, Ecommerce, Web, Analytics, etc.) para alimentar la plataforma con información y también exteriorizarla para asegurar conversaciones más relevantes y personales.
  • Desarrollar y detectar el potencial de los clientes para reconocer oportunidades de cross sell y upsell.

Requisitos:

  • Estudiante próximo a graduarse y/o graduado de las carreras Publicidad, Diseño Gráfico, Comercialización, Administración de Empresas, RRPP, Marketing y/o afín.
  • Experiencia en atención a clientes.
  • Conocimiento y experiencia en el uso de herramientas de Marketing Digital (Google Analytics, Adwords, ecommerce).
  • Experiencia en performance de negocios.
  • Utilización de aplicaciones para seguimiento de proyectos e incidentes.
  • Inglés avanzado.
  • Experiencia en administración de proyectos digitales, experiencia con alguna herramienta de SaaS y/o Marketing Automation.
  • Conocimiento de email & automation marketing.
Beneficios
  • Día libre en el mes de tu cumpleaños. Diviértete
  • Más días de estudio porque nos importa tu desarrollo personal.
  • Compensación por gastos de conectividad.
  • FlexTime y Home Office porque confiamos en tu compromiso y responsabilidad con los objetivos.
  • Programa emBlueSity para alimentar tu conocimiento.
  • Plan de referidos.

Nivel mínimo de educación: Universitario

En emBlue nos gusta la agilidad, la creatividad y aplaudimos el cambio. Somos líderes en cada tarea que emprendemos.

Buscamos ir más allá y nos vinculamos generando conversaciones personales y relevantes. Ese es el espíritu emBluer que nos identifica.

Somos una empresa de tecnología SaaS, con el propósito de ayudar a las empresas a crear conversaciones digitales más relevantes y personalizadas con su audiencia, como pilar fundamental para crear y fortalecer relaciones más duraderas con los clientes.

Nuestra plataforma de Customer Engagement es líder en Latinoamérica, y estamos presentes en más de 15 países. Tenemos oficinas en Argentina, Brasil, Colombia, Chile, Ecuador, México, Perú, Paraguay y Estados Unidos.

Contamos con soluciones de CRM omnicanal, automatizaciones, segmentación de base de datos, business intelligence, customer experience (NPS), y gestionamos campañas a través de múltiples canales como: Email, SMS, Push Notifications, Whatsapp, Pop Ups y más.

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