Product Account Manager

hace 3 semanas

Buenos Aires, Buenos Aires C.F., Argentina Mutt Data A tiempo completo

Join Our Data Products and Machine Learning Development Remote Startup

Mutt Data is a dynamic startup committed to crafting innovative systems using cutting-edge Big Data and Machine Learning technologies.

We are looking for a Product Account Manager to develop and strengthen relationships with our clients, ensuring they get the most value out of Mixilo. This role is primarily focused on account management and strategic consulting, helping clients optimize their paid media strategies using our platform. Additionally, you will act as a bridge between clients and internal teams, providing insights to improve Mixilo's offerings.

What We Do
  • Leveraging our expertise, we build modern Machine Learning systems for demand planning and budget forecasting.
  • Developing scalable data infrastructures, we enhance high-level decision-making, tailored to each client.
  • Offering comprehensive Data Engineering and custom AI solutions, we optimize cloud-based systems.
  • Using Generative AI, we help e-commerce platforms and retailers create higher-quality ads, faster.
  • Building deep learning models, we enhance visual recognition and automation for various industries, improving product categorization, quality control, and information retrieval.
  • Developing recommendation models, we personalize user experiences in e-commerce, streaming, and digital platforms, driving engagement and conversions.
Our Partnerships
  • Amazon Web Services
  • Google Cloud
  • Astronomer
  • Databricks
  • Kaszek
  • Product Minds
  • H2O.ai
  • Soda
Our Values
  • We are Data Nerds
  • We are Open Team Players
  • We Take Ownership
  • We Have a Positive Mindset

Curious about what we're up to? Check out our case studies and dive into our blog post to learn more about our culture and the exciting projects we're working on

Responsibilities
  • 1. Account Management & Client Success (70%)
  • Serve as the main point of contact for key clients, ensuring their engagement, retention, and satisfaction with Mixilo.
  • Understand client needs and business objectives, guiding them on how to leverage Mixilo for their paid media strategies best.
  • Analyze campaign performance data and proactively suggest optimizations to improve ROAS and efficiency.
  • Develop client success plans, track progress, and identify expansion opportunities within existing accounts.
  • Lead onboarding and training sessions, ensuring clients fully understand and utilize Mixilo's capabilities.
  • Collaborate with marketing and sales teams to drive renewals and upsells.
  • 2. Product & Technical Support (30%)
  • Work closely with the product team to communicate client feedback, pain points, and feature requests.
  • Assist in troubleshooting and resolving tracking, attribution, or integration issues in collaboration with data science and engineering teams.
  • Stay updated on Mixilo's latest features and industry trends to continuously add value to clients.
Required Skills
  • 3+ years of experience in account management, client success, or digital marketing consulting (preferably in MarTech or AdTech).
  • Very good knowledge of paid media optimization and performance analytics.
  • Experience managing and growing relationships with enterprise-level clients.
  • Ability to analyze campaign data and translate insights into actionable recommendations.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Strong Excel skills (to be demonstrated).
Perks
  • 20% of your salary in USD
  • Remote-first culture – work from anywhere
  • Gympass or sports club stipend to stay active
  • AWS & Databricks certifications fully covered (reward salary increase for AWS certifications)
  • Food credits via Pedidos Ya – because great work deserves great food.
  • Birthday off + an extra vacation week (Mutt Week )
  • Referral bonuses – help us grow the team & get rewarded
  • Annual Mutters' Trip – an unforgettable getaway with the team
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