Customer Support Consultant

hace 2 semanas


Buenos Aires, Argentina SupportYourApp A tiempo completo

Passionate about the latest trends in Tech?


What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.


Join our SupportYourApp team as a Customer Support Consultant and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe and guide your team.

Excited? Let's see what it takes.

What you will do:

  • Communicate with customers via different sources of communication;
  • Resolve customer's inquiries;
  • Escalate tickets in a timely manner to the internal team if they cannot be resolved using the available knowledge base;
  • Communicate with other departments to get the customers' sentiments.

Requirements:

  • Fluent English;
  • Experience in SaaS B2B Customer Support;
  • Understanding of operating systems;
  • Analytical & Research Skills.

Will be a great plus:

  • Experience with Zendesk, Salesforce or similar CRM system;
  • Technical background.

Benefits:

  • Fixed schedule & remote work;
  • Competitive monthly rate in USD;
  • Financial and professional growth;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • Good bonuses for referring friends (referral program).

Who are we?
SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.


We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time.

We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.



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