Executive Client Operations Leader

hace 3 semanas

Buenos Aires, Argentina NCR A tiempo completo
About NCR

NCR Corporation (

NYSE:
NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

  • TITLE: Client Operations Leader (COL)

LOCATION:
Buenos Aires -ARG (hibrid)


The Client Operations Leader (COL) requires a high degree of skill in relationship management, analysis, and leadership as a customer-facing services executive position focused on building long-term partnerships with NCR customers.

The COL is a proven leader responsible for the operational health of their customer(s) and delivery excellence across NCR. This position requires an understanding of leadership, strategic vision, and a high level of business savvy.

We are looking for an operations expert who consistently has their finger on the pulse of our day-to-day tactical operations.

They are process-oriented, ensure adherence to procedures, and can expertly navigate operational challenges.

The key for this role is that everything that is done is with the customer at front of mind focusing on Simple, made possible every day they do business with NCR.


KEY AREAS OF RESPONSIBILITY

  • Own the key delivery execution relationship with the customer from the order through fulfillment and is responsible for ensuring all products and services that are crosssold are delivered to maintain customer satisfaction
  • Manages the lifecycle of multiple key information solutions
  • Provide thought leadership and technical and/or industry expertise around delivery enabling profitable growth for assigned customer accounts
  • Schedule and conduct regular meetings with customers to review delivery quality, plan and ensure new product & services quality assumptions, discuss customerspecific service issues, seek to uncover new NCR opportunities, and ensure the integrity of all account information
  • Drive performance in critical KPI's including On-Time In Full (OTIF), as sold vs. as delivered margin, and execution of field deployment
  • Drive and analyze key metrics, customer feedback
  • Required to continually build and enhance enduring relationships with key customer interfaces while working to achieve a thorough understanding of their current and future requirements
  • Seek out and support sales and marketing opportunities, assist NCR salespeople with account information gathering for any sales motion and proposals
  • Take active measures to identify additional customer opportunities and engages NCR sales resources
  • Assumes full accountability for the overall success of all projects, products & services through deployment for their customers
  • Ability to resolve issues at the lowest level possible but able to escalate issues to senior/executive management as necessary to ensure successful resolution for the customer.
  • Has oversight of Program Management Process from Concept Phase through Deployment
  • Applies analysis and independent judgment to both routine and nonroutine information
  • Implement policies, procedures, and best practices for operations.
  • Audit and troubleshoot for operational weaknesses.
  • Build and implement location/customerspecific action plans for improvement where needed.
  • Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
BASIC REQUIREMENTS & EXPERIENCE

  • A dynamic individual who sets a high bar and inspires others to reach it.
  • A true operations guru with proven success in multilocation operations where customer focus is key
  • 2+ years of experience delivering to C-Suite Executives in a Customer Relationship
  • 5+ years of experience in Operations and Customer Experience
  • A strong leader with impeccable organizational, strategic, analytical, and project management skills.
  • A solid communicator with exceptional interpersonal skills and a proven ability to motivate, mentor, and influence others.
  • Bachelor's Degree in a technical discipline such as engineering. Master's Degree preferred
  • Experience in negotiating contract, managing relationships to ensure the quality of work and customer satisfaction
  • Proven ability to transform customers into strategic partnerships
  • Domestic travel required.
EEO Statement

Integrated into our shared values is NCR's commitment to diversity.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences concerning race, ethnicity, religion, gender, culture, and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL re

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