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Client Services Analyst

hace 4 meses

Buenos Aires, Argentina IQVIA A tiempo completo

Join our team as a
Client Services Lead to have an oversight of payments for clinical trials receiving requests from an IQVIA client.

The
essential functions **that would be assigned to you are:

  • Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
  • Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their daytoday contact, focused on a specific service.
  • Ensures, through review and verification, that the deliverables meet the customer's specifications, including timeliness and quality.
  • Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
  • Monitors performance against existing service agreements and ensures client's obligations are met.
  • May conduct product/services and process training for clients and other employees.
  • Conducts service meetings with IQVIA's client.
  • Represents IQVIA on external client projects.
To fulfill the previous functions,
we are looking for professionals that have:

  • Bachelor's degree
  • Previous experience in contracts might be desirable
  • Previous experience in finances, customer service or legal field is a plus
  • Ability to communicate effectively with various levels in the organization (written and oral)
  • Demonstrated problem solving, analytical and strong customer service skills