Client Services Representative
hace 1 semana
We are seeking a highly skilled Client Services Analyst to join our team at IQVIA Argentina. As a Client Services Analyst, you will play a critical role in ensuring clients obtain maximum value from our products and services, facilitating a positive and productive long-term relationship.
Key Responsibilities- Ensure fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assist team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact.
- Verify that product deliverables meet customer specifications, including timeliness and quality.
- Partner with account managers and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current deliverables and identifying revenue opportunities within existing clients.
- Maintain effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitor performance against existing service agreements and ensure client's obligations are met.
- Research, analyze and respond to clients that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- Conduct product/services and process training for clients and other employees.
- Represent IQVIA on external client projects.
- Mentor and lead other client service reps and represent the manager in their absence.
- Bachelor's Degree Required
- 1-3 years of related work experience Required
- Broad knowledge of the concepts, practices and procedures of the client service representative field Required
- Broad knowledge of IQVIA products and the Pharmaceutical industry Required
- Meeting facilitation, presentation and training experience Required
- Proficiency in PC applications, such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
- Demonstrated problem solving, analytical and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to travel to clients and IQVIA offices as appropriate
- Accreditation preferred in multiple business lines of IMS service certification program Required
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
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