Ats Support Specialist

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Adistec A tiempo completo

El ATS Support Specialist será responsable de clasificar, validar y resolver incidentes técnicos presentados por los clientes, ejecutando tareas de análisis, resolución o escalamiento y dando gestión a los incidentes presentados.

Recibir la primera atención del cliente, dejando registro en la plataforma de servicio interno.
Realizar soporte especializado en soluciones de TI.
Categorizar y determinar el nível de severidad de casos de soporte.
Cumplir en tiempo y forma los KPI asociados a la gestión de los incidentes de soporte.
Ejecución de workaround para la resolución de incidentes.
Escalamiento de incidentes a 2do nível.
Administración de tickets.
Gestión de equipos de trabajo.


Adistec, es el líder en distribución de valor agregado de Latinoamérica y el Caribe, con mas de 20 años de trayectoria en el mercado entregando soluciones de tecnología de la información.

Contamos con un equipo de trabajo superior a 480 colaboradores y más de 50 Ingenieros certificados especializados en Datacenter y Seguridad.


Adistec cuenta con 6 unidades de negocio:

Distribución:
buscamos diferenciarnos agregando valor a nuestros socios a través de soporte técnico y soporte de Marketing. Contamos con recursos en toda la región para hacer este apoyo real.
-
Educación: brindamos entrenamiento a nuestros socios de negocios y usuarios finales para potenciar el uso de las tecnologías que ofrecemos.
-
Servicios Profesionales: brindamos todo nuestro conocimiento y experiência a nuestros canales para facilitar la implementación de las soluciones de TI que ofrecemos.
-
Cloud Solutions: habilitamos a Hosters, Datacenters y Proveedores de Servicios a ofrecer soluciones hosteadas en un modelo de pago por uso, mediante la firma de contratos líderes en el mercado de Cloud.
-
Soluciones Integradas: Integramos hardware de Intel con soluciones de software líderes que resultan en dispositivos competitivos hiperconvergentes y de protección de datos.
-
Servicios de Consultoría de Oracle NetSuite: brindamos servicio de consultoría de implementación de Oracle Netsuite a nível regional.

Requisitos:

Técnico graduado en Sistemas, informática, telecomunicaciones o similares. Estudiante avanzado de carreras universitarias de Sistemas, informática, telecomunicaciones o similares.
Contar con 1 o 2 años de experiência como HelpDesk, Técnico de Soporte o Técnico en Informatica o similar.
Experiência en Gestión de tickets.
Conocimientos en Windows, Office, MacOS, Browser, Antivirus
Conocimientos en Jira, Freshservice o similares (deseable)
Inglés intermedio
Portugués (deseable)

Beneficios


Excelente clima laboral, pertenecer a una empresa joven e innovadora, participar de variados proyectos y formar parte de un equipo regional con diferentes culturas y posibilidades de crecimiento.


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