Premier Support Tss
hace 2 semanas
General Information:
- Req #
- WD Career area:
Customer Experience
- Country/Region:
- Argentina
- State:
- Capital Federal
- City:
- CABA
- Tuesday, April 9, 2024
- Working time:
- Fulltime
Additional Locations:
Argentina
- Capital Federal
- CABA
Why Work at Lenovo:
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.
Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
Description and Requirements:
Lenovo Premier Support is the top service offered by Lenovo to their customers.
As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.
Daily activities include but are not limited to:
- Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues
Job details:
- Troubleshoot to identify hardware and software issues in many different customer environments.
- Advise and educate customers through a combination of experience/documentation to ensure a solution.
- Translate complex technical details/instructions to each customers level
- Provide closed loop feedback on recurring issues with teammates and relevant engineering staff
- Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.
- Actively monitor case workload and drive to closure within SLA's.
- Document all the interactions in Lenovo ́s CRM
Postion requirements:
Proven troubleshooting skills
Experience with PC Products (Desktop, Notebook), would be a plus if is on Lenovo hardware
Experience within an IT Services environment
Experience with Windows Operating Systems, Microsoft Products, and Command line troubleshooting
Multi-tasker with the ability to prioritize in a fast paced, dynamic work environment
Quick learner with a proven ability to learn new and changing
Need to work Monday to Friday, including some holidays
Pre-Requisites:
- 2+ years of experience in a Client Technical Support role
- Systems/Computing Science Engineer or CompTIA A+ Certification
- English B2 or superior
Desirable:
- Knowledge/Experience with network Hardware/Software setup and troubleshooting, including wireless networks
Experience with computer Peripherals and their interfaces
Microsoft Dynamics or other CRM experience
Additional Locations:
Argentina
- Capital Federal
- CABA
- Argentina
Argentina
- Capital Federal
Argentina
- Capital Federal
- CABA
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