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Service Desk Operator

hace 4 meses

Buenos Aires, Argentina Cognizant Technology Solutions A tiempo completo

At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.


We are currently looking for a
Service Desk Operator to work as part of a team of the leading off-price apparel and home fashions retailer in the U.S and worldwide.


What you ́ll do?

What do we value?
People that are organized, proactive, reliable, and results-driven initiative, with excellent customer service and communication skills.
You should be proficient in Spanish and English (Portuguese as a third language is also a plus).

Key Responsibilities:

  • Service Desk support for retail chain employees.
  • Resetting/Unlocking of passwords.
  • System restoration.
  • Requests for new users.
  • Requests for new equipment.
  • Assistance for cameras and store sound.

Necessary skills and experience required:

years of work experience as a Service Desk or Call Center team.

  • Is desirable but not exclusive, proficient in CRMs and Service Desk/Contact Center tools (Service Now, Avaya CMS Supervisor, NICE, etc).
-
Excellent communication in both Spanish and English.

  • Strong organizational skills, comfortable managing multiple competing priorities.
  • Able to adapt quickly in a rapidly changing environment.
  • Goal and resultoriented mindset.

Why Cognizant?
- _A career_ in one of the largest and fastest growing IT services providers worldwide.
- _Ongoing support_ and funding with training and development plans.

  • Opportunity to work for _leading global companies_.
  • Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive.
  • A highly _competitive salary_ and _great benefits_, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location:
Buenos Aires, Argentina.***
Shift: Tuesday to Saturday from 5hs to 14hs, or Sunday to Thursday from 10hs to 19hs. 100% of holidays are worked.

Work model:
Full Time, hybrid mode (4 days at home, 1 at the office, on Tuesday)

Are you ready?

Join our team

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Nov

**About Cognizant