Client Engagement Specialist

hace 3 semanas


Buenos Aires, Argentina Sur A tiempo completo

Our client in the sports coaching space is seeking a talented Client Engagement Specialist to join their team.

Responsibilities:

  • Conduct calls and follow-ups to leads generated from inquiries
  • Utilize the Sales Talk Track Guide to actively listen, build rapport, and create a buying atmosphere that aligns with the client's needs and preferences
  • Collaborate cross departmentally to match clients with the best-suited coach based on the discovery phase outcomes
  • Address any concerns or objections with grace and professionalism
  • Demonstrate strong creative thinking skills and innovative problem-solving abilities.
  • Perform courtesy follow-up calls after the first lesson to gather feedback, encourage package upgrades, and manage referrals
  • Collaborate effectively within small teams and work independently when required.
  • Exhibit high emotional intelligence and a willingness to be coached.
  • Maintain a competitive drive with a positive, curious, and kind disposition.
  • Proactively prevent churn and customer attrition
  • Provide end to end customer care to ensure long term customer success

Requirements

  • Proven experience in sales, account management, customer success, or another related field
  • Advanced level of English is a must
  • Ability to build and maintain relationships to enhance customer experience and loyalty
  • Strong understanding of customer retention and engagement
  • Excellent communication and collaboration skills.
  • Self-motivated with the ability to meet tight deadlines in a fast-paced environment.
  • Willingness to learn and adapt to new tools and technologies.
  • Possess excellent written and verbal communication skills.

Benefits

  • Salary Range: USD - no commissions
  • Type of Contract: Independent Contractor
  • Payment Frequency: Monthly
  • Schedule: 5 days a week, with at least one day being on the weekend. Two consecutive days a week off

Only CVs in English will be considered.



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