Workforce & Operations Analyst
hace 2 semanas
Overview:
Now is the time to join us
We're Personify Health. We're the first and only personalized health platform company to bring health, wellbeing, and navigation solutions together. Helping businesses like yours optimize investments in their members while empowering people to meaningfully engage with their health.
At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters.
Together, we're shaping a healthier, more engaged future.Responsibilities:
Who are you?
The Workforce & Operations Analyst helps with daily, weekly, and monthly operational reporting for the Live Services team, tracks staffing changes, creates new reporting methods based on need or request, and does in-depth data analysis to understand trends.
They will report to the Lead Workforce & Operations Analyst and partner with other analysts to streamline the workforce management and operational reporting process.
In this role you will wear many hats, but your knowledge will be essential in the following:
- Proficient at utilizing analytical tools to produce and modify reports to provide analytical comparisons of data
- Completes daily, weekly, and end of month reporting on Live Services performance reporting in a detailed, timely, and accurate manner
- Provide adhoc reports for Live Services related data and analyze data making recommendations to leadership
- Analyze and provide insights on Live Services metrics, Team Member level metrics and category level metrics, identifying trends and alerting appropriate stakeholders
- Coach caseload tracking and change request management
- Routinely tracking KPIs associated to internal SLAs around Time to Next Appointments
- Supports schedule reminders for team members understanding, articulating, and verifying Live Services scheduling practices
- Maintain data integrity by identifying, researching, and resolving data quality issues to ensure accurate reporting from all data sources
- You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._
Qualifications:
What you bring to the Personify Health Team:
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
- Bachelor's degree, or comparable experience
- 2 years of experience with and proficient with a variety of analytical processes, tools, and approaches
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
- Self-motivated to work independently with mínimal supervision
- Data Insights and Storytelling
- Experience with Workforce Management software (scheduling, performance tracking, reporting) preferred
- Produce accurate reports in an easy manner for stakeholders
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive.
Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate.
Diversity is core to who we are and critical to our work in health and wellbeing.-
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