Ats Support Specialist

hace 2 semanas


Buenos Aires, Argentina Adistec A tiempo completo

El
ATS Support Specialist será responsable de clasificar, validar y resolver incidentes técnicos presentados por los clientes, ejecutando tareas de análisis, resolución o escalamiento y dando gestión a los incidentes presentados.


Principales responsabilidades:

Recibir la primera atención del cliente, dejando registro en la plataforma de servicio interno.

Realizar soporte especializado en soluciones de TI.

Categorizar y determinar el nível de severidad de casos de soporte.

Cumplir en tiempo y forma los KPI asociados a la gestión de los incidentes de soporte.

Ejecución de workaround para la resolución de incidentes.

Escalamiento de incidentes a 2do nível.

Administración de tickets.

Gestión de equipos de trabajo.

Requisitos:

Técnico graduado en Sistemas, informática, telecomunicaciones o similares. Estudiante avanzado de carreras universitarias de Sistemas, informática, telecomunicaciones o similares.
Contar con 1 o 2 años de experiência como HelpDesk, Técnico de Soporte o Técnico en Informatica o similar.
Experiência en Gestión de tickets.
Conocimientos en Windows, Office, MacOS, Browser, Antivirus
Conocimientos en Jira, Freshservice o similares (deseable)

Inglés intermedio

Portugués (deseable)
Vocación de servicio


Contamos con Excelente clima laboral, poder pertenecer a una empresa joven e innovadora, participar de variados proyectos y formar parte de un equipo regional con diferentes culturas y posibilidades de crecimiento.


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