WordPress Support Specialist
Encontrado en: Talent AR C2 - hace 3 semanas
Job Description
The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.
Responsibilities and Duties:
Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sites. Conduct regular site updates and maintenance on the Elementor platform. Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates. Work closely with the development team to handle more complex issues or site enhancements. Participate in ongoing training to stay current with WordPress and Elementor developments. Provide excellent customer service, maintaining high customer satisfaction ratings.
Qualifications
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