Ats Support Specialist

hace 3 semanas


Capital Federal Buenos Aires, Argentina Adistec A tiempo completo

El ATS Support Specialist será responsable de clasificar, validar y resolver incidentes técnicos presentados por los clientes, ejecutando tareas de análisis, resolución o escalamiento y dando gestión a los incidentes presentados.

Recibir la primera atención del cliente, dejando registro en la plataforma de servicio interno.
Realizar soporte especializado en soluciones de TI.
Categorizar y determinar el nível de severidad de casos de soporte.
Cumplir en tiempo y forma los KPI asociados a la gestión de los incidentes de soporte.
Ejecución de workaround para la resolución de incidentes.
Escalamiento de incidentes a 2do nível..
Administración de tickets.
Gestión de equipos de trabajo.

Adistec, es el líder en distribución de valor agregado de Latinoamérica y el Caribe, con mas de 20 años de trayectoria en el mercado entregando soluciones de tecnología de la información.
Contamos con un equipo de trabajo superior a 480 colaboradores y más de 50 Ingenieros certificados especializados en Datacenter y Seguridad.

**Adistec cuenta con 6 unidades de negocio**:
**Distribución**: buscamos diferenciarnos agregando valor a nuestros socios a través de soporte técnico y soporte de Marketing. Contamos con recursos en toda la región para hacer este apoyo real.
- **Educación**: brindamos entrenamiento a nuestros socios de negocios y usuarios finales para potenciar el uso de las tecnologías que ofrecemos.
- **Servicios Profesionales**: brindamos todo nuestro conocimiento y experiência a nuestros canales para facilitar la implementación de las soluciones de TI que ofrecemos.
- **Cloud Solutions**: habilitamos a Hosters, Datacenters y Proveedores de Servicios a ofrecer soluciones hosteadas en un modelo de pago por uso, mediante la firma de contratos líderes en el mercado de Cloud.
- **Soluciones Integradas**: Integramos hardware de Intel con soluciones de software líderes que resultan en dispositivos competitivos hiperconvergentes y de protección de datos.
- **Servicios de Consultoría de Oracle NetSuite**: brindamos servicio de consultoría de implementación de Oracle Netsuite a nível regional.

**Requisitos**:
Técnico graduado en Sistemas, informática, telecomunicaciones o similares. Estudiante avanzado de carreras universitarias de Sistemas, informática, telecomunicaciones o similares.
Contar con 1 o 2 años de experiência como HelpDesk, Técnico de Soporte o Técnico en Informatica o similar.
Experiência en Gestión de tickets.
Conocimientos en Windows, Office, MacOS, Browser, Antivirus
Conocimientos en Jira, Freshservice o similares (deseable)
Inglés intermedio
Portugués (deseable)

Beneficios

Excelente clima laboral, pertenecer a una empresa joven e innovadora, participar de variados proyectos y formar parte de un equipo regional con diferentes culturas y posibilidades de crecimiento.


  • Ats Support Specialist

    hace 2 semanas


    Buenos Aires, Argentina Adistec A tiempo completo

    El **ATS Support Specialist** será responsable de clasificar, validar y resolver incidentes técnicos presentados por los clientes, ejecutando tareas de análisis, resolución o escalamiento y dando gestión a los incidentes presentados. **Principales responsabilidades**: Recibir la primera atención del cliente, dejando registro en la plataforma de...

  • Ats Support Specialist

    hace 2 semanas


    Buenos Aires, Argentina Adistec A tiempo completo

    El ATS Support Specialist será responsable de clasificar, validar y resolver incidentes técnicos presentados por los clientes, ejecutando tareas de análisis, resolución o escalamiento y dando gestión a los incidentes presentados.Principales responsabilidades:Recibir la primera atención del cliente, dejando registro en la plataforma de servicio...

  • Ats Support Specialist

    hace 2 semanas


    Buenos Aires, Buenos Aires C.F., Argentina Adistec A tiempo completo

    El ATS Support Specialist será responsable de clasificar, validar y resolver incidentes técnicos presentados por los clientes, ejecutando tareas de análisis, resolución o escalamiento y dando gestión a los incidentes presentados.Recibir la primera atención del cliente, dejando registro en la plataforma de servicio interno.Realizar soporte especializado...

  • Support Specialist

    hace 4 semanas


    Buenos Aires, Argentina Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...


  • Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Buenos Aires, Argentina Pitchbox A tiempo completo

    Our software company is in search of a Marketing Support Specialist to strengthen our Customer Success team. As we broaden our global support coverage, we're adding new team members. This is a full-time, permanent, remote position, and we're particularly interested in candidates from Argentina.Essential Duties & ResponsibilitiesProvide high-quality digital...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    Job Description The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    **Company Description**: **Pronto Marketing** is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    **Company Description** Pronto Marketing** is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    Job Description The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be...

  • Sales Support Specialist

    hace 3 semanas


    Capital Federal, Buenos Aires, Argentina ABB A tiempo completo

    **Sales Support Specialist - Motion**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...


  • Buenos Aires, Argentina Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Sales Support Specialist

    hace 4 semanas


    Buenos Aires, Buenos Aires C.F., Argentina ABB A tiempo completo

    Sales Support Specialist / Product Specialist - Drives & MotorsJoin ABB's team to be part of the journey towards a more productive and sustainable future for society and industry.At ABB, diversity and inclusion are at the forefront of our goals across various dimensions: gender, LGBTQ+, abilities, ethnicity, and generations. Together, we embrace and...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    Company Description Pronto Marketing** is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States.Founded in 2008 in Thailand, we have a team of 100+ professionals comprising everything from developers, designers, copywriters to project managers,...

  • Sales Support Specialist

    hace 3 semanas


    Capital Federal, Buenos Aires, Argentina ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Client Support Specialist

    hace 3 semanas


    Buenos Aires, Argentina Sagan A tiempo completo

    **Client Support Specialist** **Location**:Remote (EST) **Work Schedule**:Monday - Friday, 08:00 AM - 05:00 PM EST **About Us**:Join our team as a Client Support Specialist, where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic...

  • Sales Support Specialist

    hace 3 semanas


    Capital Federal, Buenos Aires, Argentina ABB A tiempo completo

    **Sales Support Specialist - Drives & Motors**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Senior Shift Specialist

    hace 2 semanas


    Buenos Aires, Argentina SDZ Support Company A tiempo completo

    **SDZ (Support Technologies and Services LTD)** is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders. Now we are looking for a Senior Shift Specialist to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the...


  • Buenos Aires, Argentina Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading provider of on-demand SEO and digital marketing services. Founded in 2012, our company has become renowned as one of the world’s largest providers of outsourced Link-Building, SEO Services, Content Creation, Design, and Video services. _ - With a global reach, we collaborate with over 5,000 agencies to power...


  • Buenos Aires, Argentina Kimberly-Clark A tiempo completo

    As a Talent Acquisition specialist, you will support the Head of Global TA optimization in building a world class recruitment operation at Kimberly Clark. You will support regional and local deployment and adoption of our TA processes. Support maintenance and implementation of all TA policies and guidelines. Ensure our processes are lean and efficient from a...