Technical Support

hace 2 semanas


San Salvador de Jujuy, Jujuy, Argentina Pulpo A tiempo completo
We are currently looking for a Technical Support to join our Engineering Team in Buenos Aires.

Main tasks and responsibilities:

  • Performs onsite installation or replacement of various hardware and software components.
  • Trouble tickets related to technical difficulties with hardware, software, and the network.
  • Resolve network switch and connectivity issues.
  • Interface with infrastructure, database, and development personnel.
  • Initiates escalation as appropriate to ensure management awareness.
  • Serves as Subject Matter Expert (SME) for IT desktop support.
  • Writes automated routines and programs using common desktop software.
  • Maintains IT equipment and supply inventories to ensure critical parts and supplies are in place to maintain systems with limited downtime.
  • Work with Development Team on the Software Deployment.
  • Analyzes data and tests usability and correctness of job aids, process, technical solutions, and metrics.
  • Assist in the Quarterly Audit process.

Knowledge /Skills/ Competencies needed:

  • No less than 2 years of client facing technical experience
  • Demonstrated experience installing and supporting PCs/MAC, laptops, printers, and telecommunication equipment.
  • Knowledge of network and server administration and troubleshooting.
  • Outstanding customer service skills.
  • Ability to work independently.
  • Ability to prioritize and anticipate needs.
  • Experience with Java/J2EE, HTML, scripting, Ajax, web services, CSS, DBMS.
  • Knowledge of IT Help Desk and ITIL.
  • English skills, both oral and written intermediate.

Compensations/Perks:

Your work at Pulpo will be well rewarded. Competitive compensation package and benefits

Our Career Path Program will empower you to drive your career and have a large impact in the company

Other benefits include:

scheduled half days, home office, free snacks, healthy days, in-company English classes, reimbursement of sports activities and much more.

Please submit english resume and salary expectations.

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