Sr. Client Success Manager

ABOUT THE COMPANY Growth Era is a leading Sales Development as a Service and growth solutions company, with a passion for generating high-quality sales pipeline and funnel management for a wide range of organizations. Growth Era's unique business model provides a full-scale, multi-channel outreach Sales Development Department to its clients, all for a fraction of the cost of building and managing this function in-house.Leveraging specialized talent, economies of scale and continuous analytics over a large volume of outreach, Growth Era feeds its clients Sales pipeline with unmatched results.ABOUT THE ROLE Growth Era is looking for its next Client Success Manager , who will ensure high client satisfaction and retention through effective communication, strategic problem-solving and prompt, professional management of client requests.As a Client Success Manager, you will be the primary contact for the client. You will forge a long-term relationship with the clients you manage, building trust in Growth Era and clarity to the value we bring to our clients' organization. In turn, the role comes with a huge scope for professional growth. You will work in an innovative and supportive team-based work environment driven by an ethos of Excellence.The core areas of your role will involve :- Client relationship and satisfaction- Strategic collaboration on client growth goals and alignment of outreach strategy- Project managementMore specifically, within this role, you will :- Manage 15 to 20 client accounts and act as their primary point of contact at Growth Era- Maintain high client satisfaction, account retention and identify service expansion opportunities to grow the relationship- Effectively communicate the value of the services provided to clients- Manage issues with strong analytical and strategic thinking to ensure prompt, effective resolution- Consistently analyze account results data to prepare and present reporting on weekly client update meetings- Continuously evaluate outreach strategy (playbook) and collaborate with clients and communicate with the internal team to optimize performance- Collaborate with clients to set appropriate sales meeting targets- Maintain accurate records in Growth Era systems relevant to your position- Work closely with the Sales Operations Managers, the SDR Managers, and the SDRsYou will receive a comprehensive one-month training program as a part of the onboarding. You will gain the specific experience for success in the Client Success Manager role in a supportive, professional environment.ABOUT YOU Growth Era is looking for an ambitious professional with experience in client-facing roles, who shares our Core Values as an organization (Truth, Effort, Service, Gratitude, Humility).More specifically, in order to excel in this role, you need to have :- 2+ years of experience in B2B account management- Experience with project management tools and sales enablement software- Proficiency in G-Suite and Microsoft Office tools- Professional approach to work and entrepreneurial mindset- Excellent verbal and written communication skills and a comfort level working with C-suite level client contacts and build trusting relationships- Excellent analytical skillsBrownie points for :- Work experience in sales and marketing, sales management, and/or cold outreach- A university degree in Business Management, Sales, or related field- Experience with Apollo.io and LinkedIn PremiumWHAT WE OFFER Whats in it for you? - Strong base salary: $2000-$2500 a month- Performance-driven bonus structure: Additional $1000-$2000 a month- Paid Time Off- Fully remote and full-time contract- Working hours with an overlap with company hours (8 AM - 4 PM EST, Monday to Friday)- Opportunity to be a part of a fast-growing company with an innovative, high energy culture- A working environment that always hears your voice / open and free communication- Opportunity for professional growth and career development Client Success Manager Straight Shot Post ABOUT STRAIGHT SHOT POSTStraight Shot Post is a dynamic social media agency focused on delivering powerful content and building strong client relationships. 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