Client Success Manager

hace 3 días

Buenos Aires, Argentina BEON.tech A tiempo completo

En BEON.tech, empresa certificada como GPTW, buscamos un/a Client Success Manager para sumarse al equipo. En BEON.tech conectamos a los mejores desarrolladores de LATAM con empresas disruptivas e innovadoras de U.S.

**Responsabilidades principales**

- Gestionar la relación integral con clientes, actuando como principal punto de contacto y partner estratégico durante todo el ciclo de la cuenta.
- Comprender en profundidad los objetivos del negocio del cliente y traducirlos en necesidades técnicas claras para los equipos de desarrollo.
- Facilitar la comunicación entre clientes y equipos técnicos internos, asegurando una correcta coordinación en la asignación de recursos, definiciones de prioridades y gestión de cambios.
- Detectar de forma temprana riesgos vinculados a la relación o a la operación de las cuentas, proponiendo e implementando planes de mitigación que aseguren la continuidad del servicio.
- Gestionar situaciones de conflicto o desviaciones en expectativas técnicas o comerciales, promoviendo soluciones alineadas a los objetivos tanto del cliente como de BEON.
- Realizar seguimiento constante de métricas de servicio (performance de los equipos, feedback del cliente, níveles de satisfacción y retención).

**Requirements**:

- Nível avanzado de inglés (excluyente).
- Habilidades de liderazgo y organización.
- Experiência mínima de 3 años en roles relacionados con account management, customer success o gestión de cuentas en empresas de desarrollo de software o servicios IT.
- Excelente manejo de stakeholders.
- Experiência en la industria del desarrollo de software.

**Benefits**

- Cobertura médica OSDE 210.
- Clases de inglés y portugués.
- Reintegro de cuota de gimnasio: elegí el gimnasio que te guste y BEON te reintegra la cuota.
- Masajes in company con la ONG En Buenas Manos.
- Sesiones de reflexología in company.
- Almuerzo a cargo de la empresa.
- Modalidad de trabajo: hibrido.
- Afters, actividades y mucho más

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