Client Success Manager

hace 1 semana


Buenos Aires, Argentina CroX A tiempo completo

Bionic Talent An agency building a diverse, multi‑country remote workforce with 13+ years of experience. About the client A results‑driven digital marketing agency that partners with businesses across various industries to grow online presence, increase organic traffic, and generate high‑quality leads. The company provides comprehensive digital marketing solutions including web design, SEO and paid advertising. About the role We are hiring a Client Success Manager to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long‑term success. The role requires managing 25–30 client accounts and acting as the bridge between clients and the internal delivery team. What you’ll be doing Manage and nurture 25–30 client accounts across various industries. Translate technical digital marketing updates into clear, client‑friendly communication. Act as the main point of contact for all client queries, status updates, and feedback. Ensure project deliverables are met on time by coordinating efficiently with the internal team. Prioritize requests based on impact and team capacity—avoiding overload on any one specialist. Proactively report progress, task completions, and updates without needing reminders. Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams. Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp. Track and analyse campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics. Who are we looking for? Minimum 3 years of experience as an Account Manager, Client Success Manager or related field. Proficiency with organizational tools and CRMs such as ClickUp, GoHighLevel, etc. Solid understanding of digital marketing factors, mainly web design, SEO, and Google Ads. Friendly, confident demeanor with a standout smile and energy that puts clients at ease. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. Excellent organisational and time‑management abilities, with keen attention to detail and strong project management skills. Strategic thinking and problem‑solving skills, with the ability to identify and fix issues proactively. Fluent in English, oral and written. Position: Client Success Manager Remote Status: Fully Remote Internal Job ID: 1035 #J-18808-Ljbffr


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