Customer Support Specialist
hace 3 semanas
The Opportunity: We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team. This is a critical role responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times. In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level. So, What Should You Expect if You Join Us ? One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.) Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience). Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team. We're here to perform and have a great time while doing it. We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you. Job Responsibilities : Customer Experience: Provide our users with an outstanding customer experience via in-app live chat, phone, and email. Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish. Never settle for a superficial fix. Stakeholder Management: Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions. Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues. Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints. Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency. ????Core Skills and Competencies : Exceptional Verbal and Written Communication in English Emotional Intelligence and Empathy Critical Thinking and Problem-Solving Mindset Zendesk and Telephony System Proficiency Strong commitment to delivering exceptional customer service. Ability to combine human empathy with effective use of technology and automation. Ability to work independently and make informed decisions. A proactive and positive attitude with a desire to continuously learn and improve. Your Experience: 2+ years in a similar customer support role. Proven problem-solving skills and the ability to take ownership of issues. Proficiency with Zendesk and modern telephony systems is a must. Preference for candidates with experience in the US e-commerce market. Outstanding command of the English language, both written and spoken. #J-18808-Ljbffr
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Customer Support Specialist
hace 1 día
, , Argentina Sam & Colby A tiempo completoJoin to apply for the Customer Support Specialist role at Sam & Colby Location: LATAM and the Caribbean Compensation: $2000 USD per month Open to remote: full-time or freelance We are the team at Sam & Colby Enterprises. While we are mostly known for our content on YouTube ( a large part of our business comes from merchandise and apparel sales on...
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Remote Customer Support
hace 1 día
, , Argentina Sam & Colby A tiempo completoA popular online content company based in LATAM and the Caribbean is seeking a Customer Support Specialist. This full-time position involves responding to customer inquiries, resolving order issues, and improving backend processes such as customer support automation. Ideal candidates will have experience in customer support and strong problem-solving skills....
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Customer Support
hace 1 semana
Argentina Paired A tiempo completoDescriptionPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.We're seeking a versatile Customer Support &...
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Remote Customer Support Specialist: Empathy
hace 2 semanas
, , Argentina HeadX A tiempo completoA rapidly growing DTC brand is seeking a highly skilled Customer Support Specialist to join their team. In this fully remote role, you will provide outstanding customer experience, solve complex problems, and collaborate with various stakeholders. Ideal candidates have over 2 years of experience in a similar role and strong proficiency with Zendesk. Join a...
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Remote Full-time Customer Support Specialist
hace 3 días
, , Argentina Paired A tiempo completoA global staffing agency is seeking a full-time Customer Support Specialist to provide exceptional service for Direct-to-Consumer brands. This role involves handling inquiries, resolving issues, and enhancing customer satisfaction while maintaining high performance metrics. The ideal candidate will have excellent communication skills, strong problem-solving...
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Customer Support Specialist
hace 3 semanas
, , Argentina Neo Group A tiempo completoCustomer Support Specialist (Polish Speaking) Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn't just expanding; they're revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's...
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Senior Remote Customer Escalations Specialist
hace 2 semanas
, , Argentina HeadX A tiempo completoA leading DTC brand is seeking a Customer Complaints Specialist to join their support team. This role focuses on managing and resolving escalated customer issues, ensuring timely resolutions, and improving customer experience. Candidates should have at least 2 years of experience and proficiency with Zendesk. Enjoy a remote work environment in a culture...
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Customer Success Specialist
hace 1 día
, , Argentina Virtustant A tiempo completoCustomer Success Specialist – Virtustant Join to apply for the Customer Success Specialist role at Virtustant . About the company Our Client is an education-focused organization that provides training programs designed to help students develop practical, job-ready skills. The company supports learners throughout their educational journey, from onboarding...
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Customer Support for DTC Company
hace 3 días
, , Argentina Paired A tiempo completoCustomer Support for DTC Company (US-Based, Remote) Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our...
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Technical Support Specialist
hace 4 semanas
, , Argentina Hornetsecurity A tiempo completoRecruiter @ Hornetsecurity – Leading global provider of cloud security – Join the swarm We are looking for a motivated Technical Support Specialist for 40 hours/week in Córdoba (Argentina) to start immediately or as soon as possible. You will join our team in the Proofpoint office in Córdoba. Your Job Diagnose and resolve corporate clients’ technical...
