Customer Support for DTC Company
hace 6 días
Customer Support for DTC Company (US-Based, Remote) Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands. This role requires a proactive, empathetic, and detail-oriented Customer Service Specialist to join our growing support team. In this role, you will be the frontline of communication with our customers, resolving inquiries, troubleshooting issues, and creating a positive brand experience. You'll also play a key role in identifying emerging customer trends and helping improve internal processes. Key Responsibilities Handle and resolve up to 140 tickets daily across all contact types (email, contact form, social DMs). Deliver a high standard of service, maintaining a minimum 90% CSAT (Customer Satisfaction) score. Follow internal support guidelines, macros, and escalation procedures to ensure consistency and quality across all customer interactions. Maintain accurate, detailed, and timely documentation of all customer interactions within our CRM system. Uphold and model all rules of conduct and team values, demonstrating professionalism and respect in all interactions. Participate in ongoing training sessions and provide feedback on ways to improve customer support workflows. Requirements Excellent written and verbal communication skills. Strong problem-solving abilities and ability to work independently in a fast-paced environment. Highly organized with strong attention to detail. Comfortable navigating multiple tools and platforms (e.g., Gorgias, Zendesk, Shopify, Slack). Demonstrated ability to hit KPIs, including ticket volume, CSAT, and response/resolution times. Empathetic and customer-focused with a strong desire to create memorable customer experiences. Ability to receive and incorporate feedback in a professional manner. Ability to work in PST business hours. Benefits Full-time Competitive Salary Work From Anywhere Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Retail #J-18808-Ljbffr
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Customer Support for a DTC Company
hace 3 días
Argentina Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.Our Client is a global team of life science digital...
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Creative Strategist for a DTC Company
hace 2 días
Argentina Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located..Role Overview:We are seeking a Creative Strategist with...
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Creative Strategist for a DTC Company
hace 3 días
Argentina Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.Our Client is one of the fastest-growing brands at the...
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Remote Customer Support Specialist: Empathy
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, , Argentina HeadX A tiempo completoA rapidly growing DTC brand is seeking a highly skilled Customer Support Specialist to join their team. In this fully remote role, you will provide outstanding customer experience, solve complex problems, and collaborate with various stakeholders. Ideal candidates have over 2 years of experience in a similar role and strong proficiency with Zendesk. Join a...
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Customer Support
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Argentina Paired A tiempo completoDescriptionPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.We're seeking a versatile Customer Support &...
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Remote Customer Support Consultant
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, , Argentina SupportYourApp Inc. A tiempo completoA leading support service company in Argentina is looking for a Customer Support Consultant to deliver outstanding email support and build lasting customer relationships. Candidates should have excellent English communication skills and at least 6 months experience in customer support. This remote role includes flexible scheduling and provides an inclusive...
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, , Argentina Paired A tiempo completoA global staffing agency is seeking a full-time Customer Support Specialist to provide exceptional service for Direct-to-Consumer brands. This role involves handling inquiries, resolving issues, and enhancing customer satisfaction while maintaining high performance metrics. The ideal candidate will have excellent communication skills, strong problem-solving...
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, , Argentina Sam & Colby A tiempo completoA popular online content company based in LATAM and the Caribbean is seeking a Customer Support Specialist. This full-time position involves responding to customer inquiries, resolving order issues, and improving backend processes such as customer support automation. Ideal candidates will have experience in customer support and strong problem-solving skills....
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Argentina Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.Our client is fast-growing eCommerce marketing agency...
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, , Argentina CONEXIONHR A tiempo completoA customer support company in Argentina is looking for a Mid-Level Customer Support Specialist to provide exceptional support and maintain high-quality communication. You will assist customers via various channels, quickly solve problems, and escalate complex cases as needed. Ideal candidates will have over 3 years in customer support, strong emotional...
