Customer Support for a DTC Company

hace 4 días

Argentina Paired A tiempo completo

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our Client is a global team of life science digital marketing experts.

Role Overview:
We're looking for a Customer Support to manage inbound and outbound phone calls with existing customers. The primary objective of this role is to provide outstanding customer support while proactively retaining customers by encouraging subscription extensions and renewals. This is a phone-first role, requiring strong communication skills and the ability to build trust and rapport quickly.

Key Responsibilities:

  • Handle inbound and outbound phone calls with existing customers regarding orders, subscriptions, billing, and product-related inquiries.
  • Proactively contact customers approaching cancellation or subscription expiration to understand their concerns and encourage subscription extensions.
  • Retain customers by offering personalized solutions, education on product benefits, and subscription optimization options.
  • Address and resolve customer issues efficiently while maintaining a positive and empathetic tone.
  • Accurately document customer interactions, feedback, and outcomes in the CRM system.
  • Collaborate with the retention, marketing, and operations teams to share customer insights and improve retention strategies.
  • Meet or exceed individual and team KPIs related to retention rate, call quality, and customer satisfaction.
  • Maintain deep product knowledge across all beauty and personal care offerings.
Requirements
  • 1+ year of experience in customer support, customer success, or call-center environments (DTC or subscription-based experience is a plus).
  • Strong verbal communication skills with confidence handling phone conversations.
  • Ability to manage objections and de-escalate customer concerns effectively.
  • Customer-first mindset with strong problem-solving skills.
  • Comfortable working with CRM tools and call management systems.
  • Ability to work in a fast-paced, performance-driven environment.
  • Previous experience in retention, upselling, or sales roles is a bonus.
Benefits
  • Competitive salary in USD
  • Fully remote work environment with flexible scheduling

  • Customer Support for DTC Company

    hace 6 días

    , , Argentina Paired A tiempo completo

    Customer Support for DTC Company (US-Based, Remote) Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our...

  • Creative Strategist for a DTC Company

    hace 2 días

    Argentina Paired A tiempo completo

    Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located..Role Overview:We are seeking a Creative Strategist with...

  • Creative Strategist for a DTC Company

    hace 4 días

    Argentina Paired A tiempo completo

    Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.Our Client is one of the fastest-growing brands at the...

  • Remote Customer Support Specialist: Empathy

    hace 3 semanas

    , , Argentina HeadX A tiempo completo

    A rapidly growing DTC brand is seeking a highly skilled Customer Support Specialist to join their team. In this fully remote role, you will provide outstanding customer experience, solve complex problems, and collaborate with various stakeholders. Ideal candidates have over 2 years of experience in a similar role and strong proficiency with Zendesk. Join a...

  • Customer Support

    hace 2 semanas

    Argentina Paired A tiempo completo

    DescriptionPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.We're seeking a versatile Customer Support &...

  • Remote Customer Support Consultant

    hace 1 semana

    , , Argentina SupportYourApp Inc. A tiempo completo

    A leading support service company in Argentina is looking for a Customer Support Consultant to deliver outstanding email support and build lasting customer relationships. Candidates should have excellent English communication skills and at least 6 months experience in customer support. This remote role includes flexible scheduling and provides an inclusive...

  • Remote Full-time Customer Support Specialist

    hace 6 días

    , , Argentina Paired A tiempo completo

    A global staffing agency is seeking a full-time Customer Support Specialist to provide exceptional service for Direct-to-Consumer brands. This role involves handling inquiries, resolving issues, and enhancing customer satisfaction while maintaining high performance metrics. The ideal candidate will have excellent communication skills, strong problem-solving...

  • Remote Customer Support

    hace 4 días

    , , Argentina Sam & Colby A tiempo completo

    A popular online content company based in LATAM and the Caribbean is seeking a Customer Support Specialist. This full-time position involves responding to customer inquiries, resolving order issues, and improving backend processes such as customer support automation. Ideal candidates will have experience in customer support and strong problem-solving skills....

  • Retention Marketing Manager for DTC Ecommerce Marketing Agency

    hace 2 semanas

    Argentina Paired A tiempo completo

    Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.Our client is fast-growing eCommerce marketing agency...

  • Customer Support Pro

    hace 21 horas

    , , Argentina CONEXIONHR A tiempo completo

    A customer support company in Argentina is looking for a Mid-Level Customer Support Specialist to provide exceptional support and maintain high-quality communication. You will assist customers via various channels, quickly solve problems, and escalate complex cases as needed. Ideal candidates will have over 3 years in customer support, strong emotional...