Technical Support Specialist
hace 2 semanas
Recruiter @ Hornetsecurity – Leading global provider of cloud security – Join the swarm We are looking for a motivated Technical Support Specialist for 40 hours/week in Córdoba (Argentina) to start immediately or as soon as possible. You will join our team in the Proofpoint office in Córdoba. Your Job Diagnose and resolve corporate clients’ technical issues over phone, email, and online chat in system configurations, product functionality, and bugs/enhancements. Create support tickets and process them to final resolution. Build personal customer relationships and focus on excellent customer experience. Remain alert to messages from the incident notification system and inform the response team when incidents arise. Perform initial assessment of reported incidents to assign the appropriate priority level to new tickets. Escalate issues and tickets for immediate action based on impact or SLA. Convey customer feedback to product development staff. Interact with other teams to provide comprehensive and high-quality support. Work in a global team that uses a follow‑the‑sun shift approach for 24/7 support. Your Profile Vocational education in information technology. Experience in IT support. Excellent logical, analytical, and problem‑solving skills. Very high level of English (both written and spoken). Customer‑focused, friendly, helpful, and strong people skills. Experience troubleshooting Windows Server issues using built‑in Windows applications such as Event Log Viewer, netstat, or others. Good understanding of IP networking and protocols such as SMTP, DNS, and HTTP. Exposure to mail server/email flow and clear understanding of mail flow. Quick learner and self‑starter. Room for innovation and independent action in a forward‑thinking company. Short decision‑making processes and flat hierarchies in an open working atmosphere. Personal and professional development opportunities. Temporary Employee Exchange Program – support to work at our global office locations and explore the world (e.g., Germany, Malta, Madrid, Montréal, Washington). Home office option and flexible working hours. No dress code – come to work in the attire in which you feel comfortable. Delicious coffee, tea, soft drinks, and fresh fruit available. Be‑Active Bonus – subsidies for your fitness memberships. Unlimited contracts – we are looking for hornets who want to grow with us in the long term. Seniority Level Associate Employment Type Full‑time Job Function Information Technology and Customer Service Industries IT Services and IT Consulting, Computer and Network Security, and Software Development #J-18808-Ljbffr
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Technical Support Specialist
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Remote Technical Support Specialist
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