Customer Success Specialist
hace 3 días
Customer Success Specialist – Virtustant Join to apply for the Customer Success Specialist role at Virtustant . About the company Our Client is an education-focused organization that provides training programs designed to help students develop practical, job-ready skills. The company supports learners throughout their educational journey, from onboarding to completion, with a strong focus on student experience and outcomes. What You’ll Do We are looking for a Student Success Agent to support students throughout their learning journey. This role is centered on onboarding new students, maintaining ongoing communication, and ensuring students feel supported, informed, and motivated. The position also includes light sales‑related responsibilities, primarily focused on guiding students and addressing questions that may influence enrollment or continuation. This role will start as part‑time with the opportunity to transition to full‑time based on performance and business needs. Responsibilities Assist students with the onboarding process and help them get started successfully. Serve as the main point of contact for students, responding to questions and concerns in a timely and empathetic manner. Maintain regular communication with students to ensure engagement and satisfaction. Provide guidance and support to help students overcome challenges during their program. Handle basic sales‑related conversations, such as addressing objections, explaining program value, and supporting enrollment decisions. Update and manage student information and interactions within the CRM system. Collaborate with internal teams to ensure a smooth and positive student experience. Previous experience in customer support, student support, client success, or a similar role. Strong verbal and written communication skills. Comfortable speaking with students and building trust‑based relationships. Experience using CRM tools, preferably HubSpot. Ability to manage multiple conversations and tasks simultaneously. Preferred Skills Experience in an educational or training environment. Basic understanding of sales or enrollment processes. Ability to guide students through onboarding and next steps with confidence. Strong organizational and follow‑up skills. Personality Empathetic and patient when working with students. Confident communicator who can guide conversations effectively. People‑oriented and naturally supportive. Proactive, reliable, and service‑minded. Software & Tools Communication tools for student outreach and support. Schedule 10 am to 2 pm CET Seniority Level Associate Employment Type Part‑time Job Function Education Industries Education Administration Programs, Education, and Higher Education #J-18808-Ljbffr
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