Client Success Specialist

hace 4 días


Argentina REKLUT A tiempo completo

The Role: We’re looking for a Talent Success Specialist to own the long-term performance, satisfaction, and retention of the Virtual Assistants (VAs) we place inside insurance agencies. This role blends people coaching, structured accountability, and problem-solving . You’ll be the key link between the Virtual Assistant, their client, and our success team making sure everyone is aligned and thriving. You will be responsible for: Build strong relationships with assigned VAs through recurring 1:1s Monitor satisfaction, professionalism, schedule compliance, and communication Catch performance or engagement issues before they become fires Lead escalations coordinating with the Client Success team when needed Mentor VAs on how to grow inside their agency placement Keep VA scorecards accurate and up to date Own retention outcomes for your assigned VA portfolio How Success Is Measured Retention of Assigned VAs (primary measure) Composite VA Scorecard Score , including: Schedule consistency 1:1 meeting cadence compliance Resolution Speed & Recovery Rate on at-risk VAs Ideal Profile: Who You Are You’re supportive but hold others accountable You’re calm, direct, and composed under pressure You enjoy problem-solving through people insights You lead with emotional intelligence and clear communication You help others grow, not just follow instructions Requirements English fluency (C1–C2) — written and spoken; comfortable on client-facing calls Bachelor’s degree in Psychology, Business Administration, HR, or similar field (preferred) 2–3 years experience in one or more of the following: People management or coaching HR / Employee Relations / Talent Success Customer Success / Account Management BPO or staffing coordination Strong interpersonal and communication skills High emotional intelligence; able to navigate sensitive issues Organized, detail-oriented, and data-driven Stable internet connection and functional home office setup What's on Offer? Work in a company with a solid track record of performance Attractive Salary & Benefits Fantastic work culture Client Success Specialist Prometeo Talent $ 9.750.000 – $ #J-18808-Ljbffr


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