Head Refs Argentina

hace 3 semanas

Buenos Aires, Argentina Fogón Asado A tiempo completo

Location: Buenos Aires #Hybrid About the Role As the REFS representative at the cluster/country level, acts as the touchpoint for customers cross-site and within the cluster/country and across all REFS domains, to gather and maintain a deep understanding of cluster/country business needs and challenging these needs to shape cluster/country level customer requirements ensuring all service activities deliver greatest value and quality. Key Responsibilities Establishes a regular operating rhythm and meeting structure with Country/Site REFS Heads to obtain an understanding of country/site-level, identify patterns and dependencies across countries/site, and provide leadership to Country/Site REFS Heads on the implementation of cluster/country account strategy. Acts as an escalation point for country management service delivery issues and assists through coordination of the implementation of solutions and the resolution of country issues. Builds and develops talent within the cluster/country by creating succession plans for the key positions, driving a continuous improvement mindset in the organization and developing and executing training in the various areas of process excellence. Drives customer satisfaction within the country; owns and manages the measurement of customer satisfaction within the cluster/country and identifies and relays potential corrective initiatives. Provide leadership to sites within the country and sets clear objectives for the country in line with regional objectives. Owns and manages customer satisfaction measurement and relays potential corrective initiatives. Commitment to Diversity & Inclusion We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Minimum Requirements Strategy Development People Leadership Leading large and/or diverse multi-functional teams Cross Cultural Experience Major Change Advanced English Facility Management, Real Estate Management and Design and Construction Management Knowledge Knowledge of business models creating strategic partnerships Finance Management Why Novartis Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Division: Operations / Business Unit: Real Estate / Country: Argentina / Work Location: Buenos Aires / Company/Legal Entity: Novartis Argentina S.A / Functional Area: Facilities & Administration / Job Type: Full Time / Employment Type: Regular / Shift Work: No / Early Talent: No #J-18808-Ljbffr

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