Product Support Specialist
hace 1 día
Product Support Specialist Join to apply for the Product Support Specialist role at ENG . Who We Are We are a leading BIM company specializing in hands‑on, field‑focused Building Information Modeling (BIM) services. Since our establishment in 2007, we’ve grown into the largest and most experienced BIM production service provider in the United States, with over 5,000 projects completed. Our dedicated team of more than 500 professionals delivers tailored BIM solutions, including MEP Modeling, VDC/BIM Management, Laser Scanning, and Scan to BIM, by collaborating with architects, engineers, and owners to meet their specific needs. Role Overview As a Product Support Specialist, you will be the first point of contact for clients and internal teams, acting as the bridge between customers, the Service Desk, and Product Owners. Your primary responsibility is to analyze incoming requests and issues, translate them into actionable insights, and ensure they are prioritized, tracked, and converted into deliverable solutions. Top Job Responsibilities Serve as first‑line support and customer‑facing contact through the Service Desk or other support channels. Review, analyze, and interpret client requests and incidents, transforming them into clear action items. Perform issue triage by prioritizing problems based on volume, impact, and urgency. Maintain continuous communication with clients to define step‑by‑step solutions. Coordinate with Product Owners to align priorities and next actions. Update and manage ticket statuses within the Service Desk. Collaborate with data and analytics teams to assess trends and insights. Minimum Requirements Bachelor’s degree in business administration, Data Analytics, Computer Science, Engineering, or a related field. 3+ years of experience in product support or Service Desk roles. Advanced proficiency in English. Knowledge of BIM concepts and workflows. Familiarity with tools like Jira, SQL, Excel, and Revit. Preferred Qualifications Adaptable and able to adjust to different industries, with experience in a variety of projects and products. Experience working with data and applying it to business or product decisions. Employment Details Seniority level: Associate Employment type: Full‑time Job function: Customer Service Industry: Building Construction Referrals increase your chances of interviewing at ENG by 2x. Get notified about new Product Support Specialist jobs in Argentina. Location: Santa Fe, Santa Fe, Argentina. Posted 4 months ago. #J-18808-Ljbffr
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BIM Product Support Specialist
hace 1 día
, , Argentina ENG A tiempo completoA leading BIM company in Argentina is hiring a Product Support Specialist. This role requires acting as the first point of contact for clients, analyzing requests, and ensuring they are prioritized and addressed. Candidates should possess a bachelor's degree and over 3 years of experience in a product support role, alongside advanced proficiency in English...
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Customer Support Specialist
hace 3 días
, , Argentina Sam & Colby A tiempo completoJoin to apply for the Customer Support Specialist role at Sam & Colby Location: LATAM and the Caribbean Compensation: $2000 USD per month Open to remote: full-time or freelance We are the team at Sam & Colby Enterprises. While we are mostly known for our content on YouTube ( a large part of our business comes from merchandise and apparel sales on...
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Product Support Manager
hace 1 día
, , Argentina Strider A tiempo completoProduct Support Manager – Strider Requirements Must-haves 5+ years of software development experience in technical product support, solutions engineering, or related roles Experience leading or managing technical support teams Experience with SaaS platforms Experience with APIs, integrations, logs, and databases Proficiency with troubleshooting complex...
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Technical Support Specialist
hace 4 semanas
, , Argentina Hornetsecurity A tiempo completoRecruiter @ Hornetsecurity – Leading global provider of cloud security – Join the swarm We are looking for a motivated Technical Support Specialist for 40 hours/week in Córdoba (Argentina) to start immediately or as soon as possible. You will join our team in the Proofpoint office in Córdoba. Your Job Diagnose and resolve corporate clients’ technical...
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Product Support
hace 1 día
Argentina Omaze A tiempo completoA global technology company is seeking a Customer Support Agent in Argentina. This role involves providing exceptional customer support for the Latch and James App platforms, managing knowledge bases, and ensuring accurate financial transactions. Candidates should possess a background in customer support, strong problem-solving skills, and communication...
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Remote Customer Support
hace 3 días
, , Argentina Sam & Colby A tiempo completoA popular online content company based in LATAM and the Caribbean is seeking a Customer Support Specialist. This full-time position involves responding to customer inquiries, resolving order issues, and improving backend processes such as customer support automation. Ideal candidates will have experience in customer support and strong problem-solving skills....
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Customer Support Specialist
hace 1 día
, , Argentina ScaleUp A tiempo completoCustomer Support Specialist w/sales exp Employment Type: Contractor (Long-term) Location: LATAM (Remote) Schedule: 5 days/week — Saturdays and Sundays required (2 days off during the week) Compensation: Base salary + performance commissions Our client, a fast-growing vacation rental management company, is looking for a Customer Support Specialist to join...
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Remote Guest Support
hace 1 día
, , Argentina ScaleUp A tiempo completoA vacation rental management company is seeking a Customer Support Specialist to work remotely within LATAM. The role is focused on building relationships with guests, urging them to leave positive reviews. Candidates should be fluent in English and Spanish and possess strong sales and communication skills. This contractor position involves working weekends...
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Personal Injury Litigation Support Specialist
hace 3 días
, , Argentina Job Duck A tiempo completoPersonal Injury Litigation Support Specialist Join to apply for the Personal Injury Litigation Support Specialist role at Job Duck 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. JOB DUCK IS HIRING A LITIGATION SUPPORT SPECIALIST For ambitious, culturally diverse, curious minds seeking booming...
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Personal Injury Litigation Support Specialist
hace 3 semanas
, , Argentina Job Duck A tiempo completoPersonal Injury Litigation Support Specialist JOB DUCK IS HIRING A LITIGATION SUPPORT SPECIALIST For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not...
