L2 Specialist Support engineer

Join to apply for the L2 Specialist Support engineer role at Millicom (Tigo) Basic core responsability: is solves complex problems. Acts as a resource for colleagues with less experience. Basic core responsability: is to Uses best practices and knowledge of internal or external issues to improve products/services/processes. Basic core responsibility: May lead projects or project steps within a broader project. May formally train junior staff. Basic core responsibility: May represent the level at which career may stabilize for many years. Administration, maintenance, and support of operating systems across hybrid environments. Oversight of Bare Metal and Middleware layer infrastructure. Manage and operate TTC's infrastructure in data centers (CPDs). Act as Technical Lead for the convergence of cloud and on-premises infrastructure. Maintain asset control across all infrastructure layers under TTC’s management. Support the execution of SOX controls related to infrastructure operations. Lead and participate in IT infrastructure initiatives and projects. Administer physical hardware in countries operating central clusters. Ensure lifecycle management and modernization of infrastructure assets. Oversee OS patching, infrastructure upgrades, and automation of related controls. Manage, support, and maintain backup and storage systems. Lead and support security assessments, identify risks and implement countermeasures for TTC infrastructure. Serve as owner of L2 incident, request, change, and escalation processes. Ensure high performance, accurate reporting, and continuous improvement. Act as escalation manager for major incidents, ensuring effective resolution coordination and communication. Generate and report on TTC infrastructure capacity and performance metrics. Drive infrastructure automation initiatives and implementation of best practices. Assist the Area Leader in technical negotiations with third-party IT service providers. Develop and maintain disaster recovery and business continuity plans. Support budget control and reporting for assigned services. Identify efficiencies and synergies through KPIs and improvement initiatives. Lead transformation and optimization projects to mature the ITO model. Develop and manage the area scorecard for operational control. Lead incident recovery efforts and critical issue management. Support career development and growth of team members. Ensure adaptation and support readiness for platforms and systems handed over to TTC. Promote human talent development, team identity, and engagement through activities and initiatives. ¿Te gustaría ayudarnos a seguir cumpliendo nuestro propósito de conectar a más personas, mejorar sus vidas y desarrollar nuestras comunidades? Entonces Tigo es para ti. Creemos en la innovación, somos agentes de cambio, nos adaptamos y movemos a nuestra clientela al centro de todo lo que hacemos. Crece y desarróllate con nuestro gran equipo de trabajo, donde juntos transformaremos vidas y comunidades, además tendrás la oportunidad de participar en proyectos desafiantes y podrás aportar tus valiosas ideas. Esta es tu oportunidad, ven, píntate de azul y acompáñanos en esta aventura llamada Sangre Tigo. Postúlate ahora L2 Specialist Support engineer Somos una compañía multinacional líder de servicios móviles, internet y televisión por cable que está presente en Latinoamérica y somos la empresa líder de las telecomunicaciones en Panamá. A nivel latinoamericano Tigo ha sido reconocido durante varios años en el ranking de “Great Place to Work” como una excelente empresa para trabajar. Nuestra gente es nuestro activo más preciado. Tigo Panamá emplea más de 2,500 personas a nivel nacional de manera directa y ofrece oportunidades de crecimiento interno a su personal. Tenemos un firme propósito que nos mueve y nos une a todos los que trabajamos en la compañía: “Construir la mayor autopista digital para conectar a los panameños desarrollando las comunidades que atendemos y mejorando su calidad de vida”. Por nuestras venas corre Sangre Tigo, estamos orgullosos de nuestra compañía y su historia, somos innovadores, somos apasionados, vivimos para mejorar nuestras comunidades y nuestros clientes son el centro de todo lo que hacemos. Te invitamos a formar parte de nuestra familia Tigo Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Telecommunications Referrals increase your chances of interviewing at Millicom (Tigo) by 2x Sign in to set job alerts for “Support Engineer” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr