Help Desk Support

Help Desk Support (Trilingual: Spanish, Portuguese and English) Join to apply for the Help Desk Support (Trilingual: Spanish, Portuguese and English) role at DXC Technology. 1 day ago blueprint, be among the first 25 applicants. At DXC we use technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace. Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to them. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs. About This Role Customer Solution Centers are made up of teams that consciously provide remote (offsite) service, customer access, and service delivery. Technical teams focus on solving various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. What You’ll Do Work independently and follow standard protocols to respond to customer issues, using moderate judgment to supplement the outlined process. Resolve moderate technical issues (hardware and software) from incoming customer contacts and proactive notification systems. Respond to service, product, technical, and customer-relations questions on subjects such as features and options based on customer entitlement. Proactively assist customers to avoid or reduce problemő occurrence. Work is reviewed periodically by Supervisor or Team Lead. Who You Are High school education or equivalent. Typically requires 1 year general experience, or equivalent combination of experience and college level education. Superior skills in both written and verbal communication. Experience in customer facing role either remote or face to face. Computer proficiency with applicable software applications (e.g., Microsoft Office, CAD, Adobe Suite, programming). Problem solving skills. Accuracy in data entry. Excellent fluency in the languages to be supported. Experience in a phone‑based remote role, e‑support, e‑chat or similar. Familiarity with computer technology. Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems. Understands internal processes and tools. Knowledge of Knowledge Management Systems and appropriate documentation to the system. Languages Portuguese: Advanced (required). English: Intermediate / Advanced (required). Shift Monday to Friday from 00:00hrs to 08:00hrs. Seniority level Entry level. Employment type Full‑time. Job function Information Technology. Industries IT Services and IT Consulting. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.曝 #J-18808-Ljbffr