Customer Success
hace 3 semanas
Product: Magical Extension (Text Expander & Autofill) Location: Remote (LATAM) Reports to: Cofounder About the Role Magical is hiring a Customer Success & Support Manager to own the entire customer experience and commercial operation for our Extension product. This role is the single owner of: Customer support for the full user base Enterprise renewals and expansions Billing, entitlements, and usage investigations Support volume is partially handled by Intercom, Fin AI agent, and our knowledge base . You will personally handle complex cases and continuously improve the system to reduce manual load. This is not a traditional support role . You will operate a $1.5M ARR product line with real autonomy. What You’ll Own Customer Support (All Users) Own customer support across self-serve and enterprise users Handle escalations, billing issues, and complex cases in Intercom Optimize Fin, workflows, and help content to reduce ticket volume Customer & Commercial Ownership Primary point of contact for enterprise customers Manage seat changes, plan updates, renewals, and pricing conversations Own renewals within defined guardrails Revenue Operations Snowflake : investigate usage, activity, and trends Stigg : manage entitlements and plans Stripe : handle invoicing, proration, and renewals Coordinate with Finance (QuickBooks) as needed Problem Solving & Decisions Independently investigate ambiguous issues Make judgment calls on discounts, grace periods, and seat changes Escalate only with a clear recommendation What Success Looks Like Support volume is stable or declining due to your optimizations Enterprise customers love you as their primary owner You bring decisions—not questions Who You Are 5–8+ years in B2B SaaS (Customer Success, RevOps, CS Ops, or senior Support) Comfortable owning support, billing, and renewals end-to-end Experience with Intercom, Stripe, and subscription systems Data-driven; SQL or Snowflake experience strongly preferred Confident, autonomous, and systems-oriented Location & Compensation Fully remote LATAM or Europe preferred Competitive compensation based on region and experience #J-18808-Ljbffr
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Customer Success Specialist
hace 1 semana
, , Argentina Tackr Jobs A tiempo completoEstamos creando un Talent Pool de Customer Success Specialists en LATAM para conectar talento con startups y compañías de alto crecimiento. ¿A quién buscamos? Profesionales con habilidades para acompañar, retener y hacer crecer a los clientes mediante una gestión estratégica y orientada a resultados. Excelentes habilidades de comunicación y relación...
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Technical Customer Success Manager
hace 7 días
Argentina Cycode Ltd. A tiempo completoWe are responsible for ensuring that Cycode’s customers achieve their business objectives through the use of our product(s). We guide our customers on their way to successfully achieving visibility, defining prioritization, and remediating security issues using the Cycode Complete ASPM platform; this leads to results such as an improved security posture,...
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Customer Success Specialist
hace 4 semanas
, , Argentina Virtustant A tiempo completoCustomer Success Specialist – Virtustant Join to apply for the Customer Success Specialist role at Virtustant . About the company Our Client is an education-focused organization that provides training programs designed to help students develop practical, job-ready skills. The company supports learners throughout their educational journey, from onboarding...
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Customer Success Manager
hace 3 semanas
, , Argentina Influx A tiempo completoCustomer Success Manager (CSM) - Remote Job Title: Customer Success Manager (CSM) Location: Remote Role Type: Full-Time About Us At Reef, we connect elite revenue talent with high-growth B2B companies building world‑class customer success and revenue teams. We work exclusively with the top 3% of candidates and match you with established companies across...
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Customer Success Manager
hace 3 semanas
, , Argentina dLocal A tiempo completoJob Title: Customer Success Manager (CSM)Location: RemoteRole Type: Full-Time Who Are We? At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. We work exclusively with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who...
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Project Manager/Customer Success
hace 2 semanas
, , Argentina Spines A tiempo completoProject Manager/Customer Success (AI & E-Commerce) Workana whatjobs.com We are looking for a Project Manager to partner closely with our Customer Success Managers team (CSMs) to ensure successful execution of customer initiatives across onboarding, optimization, and ongoing account programs. This role acts as the execution backbone for enterprise customer...
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Customer Success Manager
hace 3 semanas
, , Argentina REKLUT A tiempo completoCompany Description: Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation professionals with data-driven tools for more efficient analysis. Experience: Mid-Level Availability: Full-time Job Function: Customer Success Manager Location: Remote What we are looking for:...
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Customer Success Facilitator
hace 4 semanas
Argentina Jobgether A tiempo completoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will be pivotal in driving the adoption of audio AI technology across Southern Europe. Your mission will involve engaging with customers directly to ensure they successfully leverage our innovative platform....
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Remote E-commerce Customer Success
hace 2 semanas
Diadema Argentina Jobgether A tiempo completoRemote E-commerce Customer SuccessThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success - REMOTE. In this pivotal role, you will take charge of the end-to-end customer experience, defining and executing strategies to enhance overall satisfaction and loyalty. Your leadership will drive a...
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AI-Savvy Customer Success Manager for Growth
hace 3 semanas
, , Argentina TripleTen A tiempo completoA prominent tech company based in Argentina is seeking a Customer Success Manager to enhance customer retention and satisfaction. This role involves leading engaging product demos, providing exceptional customer support, and utilizing AI tools to improve operational efficiency. The ideal candidate has 2–5 years of experience in customer success or related...
