Customer Success
hace 20 horas
Product: Magical Extension (Text Expander & Autofill) Location: Remote (LATAM) Reports to: Cofounder About the Role Magical is hiring a Customer Success & Support Manager to own the entire customer experience and commercial operation for our Extension product. This role is the single owner of: Customer support for the full user base Enterprise renewals and expansions Billing, entitlements, and usage investigations Support volume is partially handled by Intercom, Fin AI agent, and our knowledge base . You will personally handle complex cases and continuously improve the system to reduce manual load. This is not a traditional support role . You will operate a $1.5M ARR product line with real autonomy. What You’ll Own Customer Support (All Users) Own customer support across self-serve and enterprise users Handle escalations, billing issues, and complex cases in Intercom Optimize Fin, workflows, and help content to reduce ticket volume Customer & Commercial Ownership Primary point of contact for enterprise customers Manage seat changes, plan updates, renewals, and pricing conversations Own renewals within defined guardrails Revenue Operations Snowflake : investigate usage, activity, and trends Stigg : manage entitlements and plans Stripe : handle invoicing, proration, and renewals Coordinate with Finance (QuickBooks) as needed Problem Solving & Decisions Independently investigate ambiguous issues Make judgment calls on discounts, grace periods, and seat changes Escalate only with a clear recommendation What Success Looks Like Support volume is stable or declining due to your optimizations Enterprise customers love you as their primary owner You bring decisions—not questions Who You Are 5–8+ years in B2B SaaS (Customer Success, RevOps, CS Ops, or senior Support) Comfortable owning support, billing, and renewals end-to-end Experience with Intercom, Stripe, and subscription systems Data-driven; SQL or Snowflake experience strongly preferred Confident, autonomous, and systems-oriented Location & Compensation Fully remote LATAM or Europe preferred Competitive compensation based on region and experience #J-18808-Ljbffr
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Customer Success Specialist
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Customer Success Executive
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, , Argentina Darwin AI A tiempo completoJob Summary We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long‑term relationships with customers and enjoys...
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Customer Success
hace 2 días
Argentina Magical A tiempo completoProduct: Magical Extension (Text Expander & Autofill)Location: Remote (LATAM)Reports to: CofounderAbout the RoleMagical is hiring a Customer Success & Support Manager to own the entire customer experience and commercial operation for our Extension product.This role is the single owner of:Customer support for the full user baseEnterprise renewals and...
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Customer Success Manager
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, , Argentina Singular A tiempo completoAbout Singular Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with...
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Customer Success Manager
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Argentina Jobgether A tiempo completoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Argentina. In this role, you will manage a portfolio of enterprise customers across North America, ensuring successful onboarding, adoption, and value realization. You will act as a strategic partner to senior stakeholders, building...
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Customer Success Specialist
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, , Argentina Bottomline Technologies A tiempo completoWhy Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...
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Customer Success
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Argentina HEMAV Technology A tiempo completoAt LAYERS, we're transforming the agri-industrial sector with our proprietary SaaS platform, an AI-powered tool for agricultural yield forecasting. Our mission is clear: produce more food with less environmental impact, improving efficiency, reducing risks, and ensuring sustainability.With 40+ professionals and presence in 24+ countries, we are in full...
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Remote Banking Customer Success Specialist
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, , Argentina Bottomline Technologies A tiempo completoA global payments leader is seeking a Customer Success Specialist to enhance customer experience and drive satisfaction. In this remote role, you'll engage proactively with clients, facilitating their success and retention while collaborating with Sales to identify growth opportunities. Candidates should have 1-2 years of SaaS Customer Success experience,...
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Technical Customer Success Manager
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, , Argentina Cycode Ltd. A tiempo completoWe are responsible for ensuring that Cycode’s customers achieve their business objectives through the use of our product(s). We guide our customers on their way to successfully achieving visibility, defining prioritization, and remediating security issues using the Cycode Complete ASPM platform; this leads to results such as an improved security posture,...
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Customer Success Specialist
hace 6 días
, , Argentina Virtustant A tiempo completoCustomer Success Specialist – Virtustant Join to apply for the Customer Success Specialist role at Virtustant . About the company Our Client is an education-focused organization that provides training programs designed to help students develop practical, job-ready skills. The company supports learners throughout their educational journey, from onboarding...