Fashion Account Director, Client Experience

Who We Are We are a tech‑enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people‑first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Vision & Mission Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth‑obsessed experts who demand innovation and results – driven by integrity, autonomy, and grit. Services Our full‑service growth marketing portfolio includes SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. About the Role An Account Director who works with clients in the Fashion space, driving performance through integrated marketing tactics across paid, owned and earned channels. The role requires a broad, hands‑on background across many digital marketing channels and tools, and a deep understanding of the client’s business to guide strategic marketing decisions. Key Responsibilities Employ AI technologies to enhance and optimize business processes. Utilize and leverage Power Digital’s Nova ecosystem as it relates to your department. Establish client‑centric communication: host monthly one‑on‑one check‑ins with key decision makers to gauge sentiment, solicit feedback and share opportunities. Guide the account team with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; demonstrate proficiency in media planning. Leverage data and analytics to identify strategic opportunities and translate learnings into clear, concise reporting with actionable next steps. Use overlapping datasets and attribution metrics to inform tactical daily optimizations and validate decisions with incrementality when needed. Lead contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships; review and analyze client contracts regularly to ensure goals are on target. Collaborate with the Account Manager and internal team to identify additional strategies to improve performance and expand client partnerships. Manage a diverse set of clients totaling a minimum of $175K in monthly recurring revenue. Lead by example and practice servant leadership; deliver timely, specific feedback to account team members to up‑level client services. Perform other tasks and projects as assigned by Client Services department leadership, as needed. Role Requirements Bachelor’s Degree in Marketing, Communication or related discipline. 8+ years digital marketing experience in strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency. Proven track record of delivering high customer satisfaction scores. Extensive CRM or Marketing Operations platform experience (e.g., Salesforce, Shopify, HubSpot). Experience speaking to business‑level metrics such as LTV:CAC, MER, etc. Campaign leadership skills for end‑to‑end campaign development including strategy, segmentation, targeting, etc. in a multi‑channel environment. Ability to quickly build rapport and develop relationships with executive‑level points of contact. Desire to function as both a marketing consultant and a business consultant for clients. Highly dependable, self‑starter, high‑energy, positive attitude with good organization and time‑management skills. Entrepreneurial spirit with a passion for problem‑solving, continued learning, and personal development. Proficiency in spoken and written English at an advanced level. Key Performance Indicators (KPIs) ETCR or Expansion to Churn Ratio (as established quarterly). MRR Closed Service Expansion Retainer per Month (as established quarterly). 8.8 Average Client NPS. Most Important Things (MITs) Team Coaching and Development. Marketing Strategy, Development and Execution. Client Retention and Client Revenue Growth. Equal Opportunity Employer Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences is paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility. #J‑*****‑Ljbffr #J-18808-Ljbffr