Fashion Account Director, Client Experience

Fashion Account Director, Client Experience Power Digital Marketing Overview We are a tech‑enabled growth firm at the intersection of marketing, consulting, and data intelligence, igniting revenue and brand recognition for leading and emerging companies worldwide. As a people‑first firm, we value diversity, culture, and innovation, and deliver services across SEO, content marketing, paid media, social, programmatic, public relations, influencer, email + SMS, CRO, retail, and creative. Key Responsibilities Employ AI technologies to enhance and optimize business processes. Utilize and leverage Power Digital’s Nova ecosystem as it relates to the department. Client‑centric communication: host monthly one‑on‑one check‑ins with key decision makers, gauge sentiment, solicit feedback, and share opportunities. Marketing strategy: guide the account team with a comprehensive strategy across paid, owned, and earned channels to meet or exceed client business objectives; demonstrate proficiency in media planning. Data‑driven insights: leverage data and analytics to identify strategic opportunities; translate learnings into clear, concise reporting with actionable next steps. Measurement frameworks: use overlapping data sets to find the truth, prioritize business metrics, and inform tactical daily optimizations; use incrementality when needed. Client retention: lead contract renewal strategy, presentation, and proposal development with the Account Manager to extend partnerships; review client contracts regularly. Service expansions: work with the Account Manager and internal account team to identify additional strategies to improve performance and expand client partnerships. Client portfolio: manage a diverse set of clients totaling a minimum of $175K in monthly recurring revenue. Team coaching and development: lead by example, practice servant leadership, and deliver timely feedback to account team members. Perform other tasks and projects as assigned by Client Services leadership. Role Requirements Bachelor’s degree in Marketing, Communications, or a related discipline. 8+ years of digital marketing experience in strategic planning, consumer insights, digital integration, and client services, ideally in an agency. Proven track record of delivering high customer satisfaction scores. Extensive CRM or marketing operations platform experience (e.g., Salesforce, Shopify, HubSpot). Experience speaking to business‑level metrics such as LTV:CAC, MER, etc. Campaign leadership skills for end‑to‑end campaign development including strategy, segmentation, targeting, etc. in a multi‑channel environment. Ability to build rapport and develop relationships with executive‑level contacts. Desire to serve as both a marketing consultant and business consultant for clients. Highly dependable, self‑starter, high energy, positive attitude with good organization and time‑management skills. Entrepreneurial spirit with a passion for problem‑solving, continued learning, and personal development. Proficiency in spoken and written English at an advanced level. Key Performance Indicators (KPIs) ETCR or Expansion to Churn Ratio (as established quarterly). MRR Closed Service Expansion Retainer per Month (as established quarterly). Average Client NPS of 8.8. Most Important Things (MITs) Team coaching and development. Marketing strategy, development, and execution. Client retention and client revenue growth. Equal Opportunity Employer Power Digital is an Equal Opportunity Employer. We celebrate diversity in race, gender identity, age, disability status, veteran status, sexual orientation, religion, and more. All employees’ points of view are key to our success, and inclusion is everyone’s responsibility. Senior Level & Employment Type Mid‑Senior level, Contract Job Function & Industries General Business; Entertainment Providers #J-18808-Ljbffr