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hace 4 semanas
Overview Fashion Account Director, Client Experience We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world, with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what's possible through a team of growth-obsessed experts who demand innovation and results, driven by integrity, autonomy, and grit. We offer services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are focused on helping brands drive revenue growth and brand recognition, ultimately delivering value for our clients. Our proprietary technology, nova, analyzes businesses through first-party data and supports marketing investment planning and due diligence in M&A. We challenge traditional planning and measurement through testing and data science across the customer journey. Proficiency in spoken and written English is required for this role. Note: This listing may be used to build a candidate pool and assess qualifications for present and future opportunities. A recruitment team may reach out if skills align. This listing does not guarantee immediate placement or communication. What you’ll do / Responsibilities Employ AI technologies to enhance and optimize business processes Leverage Power Digital's Nova ecosystem as it relates to your department Establish client-centric relationships with key decision makers through monthly check-ins, gathering feedback and identifying opportunities Guides the account team with a comprehensive marketing strategy across paid, owned and earned channels to meet or exceed client objectives; proficient in media planning and aligning client product, audience and media Use data and analytics to identify strategic opportunities; translate learnings into reporting with actionable next steps Utilize overlapping datasets to inform strategy, prioritize business metrics, and guide daily optimizations; apply incrementality as needed Lead contract renewal strategy, proposals, and ongoing client retention efforts with the Account Manager Identify opportunities to expand client partnerships and services Manage a diverse portfolio with monthly recurring revenue of at least $175K Provide leadership and development for the account team; deliver timely, specific feedback Perform other tasks and projects as assigned by Client Services leadership Role Requirements Bachelor's Degree in Marketing, Communication or related discipline 8+ years digital marketing experience in strategic planning, insights, integration and client services (ideally in a digital or media agency) Proven track record of high customer satisfaction Extensive CRM or Marketing Operations platform experience (e.g., Salesforce, Shopify, HubSpot) Experience reporting business metrics such as LTV:CAC, MER Campaign leadership across strategy, segmentation, targeting in a multi-channel environment Ability to build rapport with executive-level contacts Desire to work as both marketing and business consultant for clients High energy, reliability, strong organization and time management Entrepreneurial spirit with a focus on problem-solving and continuous learning Key Metrics / KPIs ETCR or Expansion to Churn Ratio (established quarterly) MRR Closed Service Expansion Retainer per Month (established quarterly) 8.8 Average Client NPS Company & Inclusion Power Digital’s people and culture are core to our success. We value diversity in backgrounds and experiences. We are an Equal Opportunity Employer. All employees’ points of view are valued and inclusion is everyone’s responsibility. Power Digital does not charge any application, processing, or training fee at any stage of recruitment. All genuine job openings will be posted on our careers page. If you have questions about authenticity, contact us via the provided channels. #J-18808-Ljbffr
