Fashion Account Director, Client Experience

Fashion Account Director, Client Experience 6 days ago – Be among the first 25 applicants. Who We Are: We are a tech‑enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. We are a people‑first firm that values diversity in backgrounds and experiences. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world, with a scalable brand, culture, and services, and our mission is to power relentless growth and redefine what’s possible through a team of growth‑obsessed experts. We offer best‑in‑class services including SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. At Power Digital, we are hyper‑focused on helping brands drive revenue growth and brand recognition, ultimately delivering irrefutable value for our clients. Our proprietary technology, Nova, analyzes businesses through first‑party data, simplifying investment planning for marketing and aiding M&A diligence, positioning marketers strategically. Managing billions in media, our dynamic team of consultative marketers, creatives, analysts, and technologists challenges traditional planning and measurement through meticulous testing and data science across the customer journey. Proficiency in spoken and written English at an advanced level is required. Disclaimer: We’re currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. If a role opens, our recruitment team will reach out. This does not guarantee immediate placement. Key Responsibilities - Employ AI technologies to enhance and optimize business processes. - Utilize and leverage Power Digital’s Nova ecosystem. - Establish strong relationships with client decision makers, hosting monthly check‑ins. - Guide the account team with a comprehensive strategy across paid, owned, and earned channels to meet business objectives. - Leverage data and analytics to identify strategic opportunities and translate learnings into actionable reporting. - Use overlapping datasets to validate marketing decisions, prioritize business metrics, and inform tactical optimizations. - Lead contract renewal strategy, proposal development, and regular contract review to ensure goals are on target. - Collaborate with the Account Manager and internal team to identify expansion opportunities. - Manage a diverse set of clients totaling at least $175K in monthly recurring revenue. - Coach and develop the account team, delivering timely feedback. - Perform other tasks and projects as assigned by leadership. Role Requirements - Bachelor’s Degree in Marketing, Communication or related discipline. - 8+ years of digital marketing experience in strategic planning, consumer insights, digital integration, and client services, ideally in a digital or media agency. - Proven track record of delivering high customer satisfaction scores. - Extensive CRM or Marketing Operations platform experience (e.g., Salesforce, Shopify, HubSpot). - Experience speaking to business‑level metrics such as LTV:CAC, MER. - Campaign leadership skills for end‑to‑end development in a multi‑channel environment. - Ability to build rapport with executive‑level contacts. - Desire to function as both marketing consultant and business consultant. - Highly dependable, self‑starter, high energy, positive attitude, good organization, and time management skills. - Entrepreneurial spirit, passion for problem‑solving, learning, and personal development. Key Performance Indicators (KPIs) - ETCR or Expansion to Churn Ratio (quarterly). - MRR Closed Service Expansion Retainer per Month (quarterly). - Average Client NPS of 8.8. Benefits - Team Coaching and Development. - Marketing Strategy, Development and Execution. - Client Retention and Client Revenue Growth. Power Digital’s people and culture are at the core of our success, with diversity in backgrounds and experiences paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity includes race, gender identity, age, disability status, veteran status, sexual orientation, religion, and more. All employees’ viewpoints are key to our success, and inclusion is everyone’s responsibility. Beware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These may attempt to obtain private information or induce fee payments. Power Digital does NOT charge any application, processing, or training fee at any stage. Genuine job openings are posted on our careers page at /. If you have any doubts about authenticity, please email ****** before taking action. Seniority Level Mid‑Senior level Employment Type Contract Job Function General Business Industry Photography Referrals increase your chances of interviewing at Power Digital Marketing by 2x. Sign up for job alerts We’re unlocking community knowledge in a new way. Experts add insights directly into each article. #J-18808-Ljbffr